Experienced Afterhours Customer Care Representative and Account Manager – Excel Skills Required

At arenaflex, we're on a mission to revolutionize the electrical industry with innovative solutions and exceptional customer service. As a rapidly growing company, we're seeking a highly skilled and detail-oriented Afterhours Customer Care Representative and Account Manager to join our team. This exciting role offers the perfect blend of customer-facing responsibilities, technical skills, and career growth opportunities.

About arenaflex

arenaflex is a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations.

Job Summary

As an Afterhours Customer Care Representative and Account Manager, you will be responsible for providing exceptional service to internal and external customers, processing customer service requests, and working closely with our Service Coordinators to ensure seamless communication. This role requires a high level of attention to detail, excellent communication skills, and proficiency in Excel and Microsoft Office.

Key Responsibilities

* Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a timely and professional manner

• Process customer service requests, including updating customer portals and uploading documentation to accounting and work order systems
• Work closely with Service Coordinators to notify customers of service dates and ensure timely communication
• Update customer portals and accounting/work order systems with accurate and up-to-date information
• Perform data entry tasks to maintain accurate records and ensure efficient operations
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Essential Qualifications

* 3+ years of experience in customer care or a related field

• Excellent communication and interpersonal skills
• Proficiency in Excel and Microsoft Office, with the ability to learn and adapt to new software and systems
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications

* Experience working in a customer-facing role, preferably in the electrical or energy industry

• Knowledge of electrical or energy-related concepts and terminology
• Familiarity with customer relationship management (CRM) software and other industry-specific tools
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Excel and Microsoft Office, with the ability to learn and adapt to new software and systems
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Afterhours Customer Care Representative and Account Manager, you'll have access to:

• In-house training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment with a team of experienced professionals
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

arenaflex is a dynamic and growing organization that values top-tier expertise, professionalism, and exceeding customer expectations. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centric approach
• Continuous learning and development
• Recognition and rewards for outstanding performance and contributions

Compensation and Benefits

As an Afterhours Customer Care Representative and Account Manager, you'll enjoy a competitive compensation package, including:

• Hourly pay with opportunities for growth and advancement
• Comprehensive benefits package, including medical, dental, and vision insurance
• Life insurance benefit
• Paid holidays and vacation time
• 401K match
• Sign-on and referral bonuses after 90 days

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service and a strong background in Excel and Microsoft Office, we encourage you to apply for this exciting opportunity. Please submit your resume or work history to [insert contact email or online application portal]. We're an equal opportunity employer and welcome applications from diverse candidates.

Join our team and be a part of our enduring legacy of success in the electrical industry!

Apply for this job