Customer Success Manager - Retail Media / AdTech
Customer Success Manager | Retail Media SaaS We're partnering with a high-growth B2B SaaS business building the infrastructure behind modern retail media networks. It's a strategic, high-impact individual contributor role, managing and growing enterprise relationships with leading retailers, marketplaces, and retail media networks. The Role
- Own post-sale relationships with US retailers, marketplaces, and retail media networks
- Manage full customer lifecycle from onboarding through to renewal and expansion
- Build strategic relationships with retail leadership teams (ecommerce, media, monetisation)
- Work closely with product and leadership to help shape CS strategy in the US
- Play a key role in scaling a fast-growing, well-backed business in a high-growth category
What We're Looking For
- Proven experience in customer success or account management within AdTech or retail media
- Strong, existing relationships with ecommerce, media and monetization teams at retailers is a significant advantage
- Deep understanding of retail media / commerce media ecosystems
- Track record of retaining, growing and expanding enterprise partnerships
- Comfortable in a high-growth, build environment (not a fully structured corporate)
Why This Role
- One of the fastest growing areas in digital advertising
- Opportunity to shape US customer success for an emerging leader in the space
- High visibility, autonomy and real influence on commercial strategy
Fully remote: Need to be on EST time zone. We are not able to get back to every application (although we will try). If you don't hear from us within 7 working days, I'm afraid that your application has not been successful on this occasion. Please visit our website to register your CV and we will be in contact as soon as we have suitable vacancies for you. Apply tot his job Apply To this Job