Experienced Booking & Activities Customer Support Representative – Seasonal, Part-Time Opportunity at arenaflex
At arenaflex, we're passionate about harnessing business as a force for good and partnering with impact organizations to create remote, impact employment that benefits both our team members and clients. As a socially responsible company, we're committed to advancing a more sustainable world, and we're looking for like-minded individuals to join our team.
About arenaflex
arenaflex is the ethical outsourcing partner for socially responsible companies, certified as a B Corp and Climate Neutral organization, and a proud member of 1% for the Planet. We're dedicated to creating a positive impact on the world, and we're seeking talented individuals who share our values and passion for making a difference.
Job Summary
We're hiring an experienced Booking & Activities Customer Support Representative to join our team on a seasonal, part-time basis. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, answering questions, and booking guests on boating excursions. If you're an armchair adventure seeker, a traveler at heart, or simply someone who loves providing top-notch customer service, we want to hear from you!
Job Responsibilities
As a Booking & Activities Customer Support Representative, you'll be responsible for:
- Providing efficient, effective, and empathetic customer service through phone and email channels
- Maintaining a strong online presence by keeping up with social media channels for customer support and feedback
- Setting up schedules and tours in the back office and booking systems
- Working in a fast-paced environment, juggling multiple responsibilities with various timelines
- Utilizing strong speaking and writing skills to communicate with clients and provide exceptional service
- Making decisions and working through customer tickets autonomously
- Collaborating with our client and providing back-office support from the comfort of your own home
- Being adaptable and willing to take on additional support and operational tasks and responsibilities in various systems
Qualifications and Requirements
To be successful in this role, you'll need:
- Keen problem-solving skills and the ability to think on your feet
- Experience with Fareharbor is a must
- Familiarity with Zendesk, Aircall, or Talkdesk, and Slack is a plus
- Strong active listening skills and the ability to use and model positive language to help customers and clients
- Stamina in problem-solving and the ability to maintain a positive attitude even on a tough day
- Computer skills, including familiarity with multiple browsers, tabs, window navigations, and instant messaging tools
- Fluency in oral and written English; second language is a plus
- Dedicated and dependable work ethic
- A quiet, distraction-free workspace in your home with a door that closes
- A direct connection from your computer to your router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
- Strong and consistent Internet bandwidth: 50 Mbps download speed and 5 Mbps upload or faster from a reliable provider
Benefits Package
As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:
- Employee (not contractor) status at an exciting, socially-minded company
- Option to participate in medical, dental, and vision insurance programs (we pay a large portion of the basic plan premium)
- Option to contribute to our 401(k) plan
- Paid vacation after your first year
- Paid sick leave
- A financial wellness and coaching program – 0% loans to help pay down debt
- Opportunity for everyone to be an owner in the company – our Employee Stock Incentive Plan is offered to all employees
- The opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in the importance of work-life balance and offer flexible scheduling to accommodate your needs. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
Compensation and Perks
The starting hourly rate for this position is $16-19/hr, depending on living wage. We're committed to fair compensation and offer a range of benefits to support your well-being and career growth.
How to Apply
If you're ready to take the next steps, please visit our Careers page at arenaflex Careers to apply. Don't forget to fully answer all the application questions, add your resume, and include a cover letter. We can't consider your application without all three submissions.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations. We're committed to creating a diverse and inclusive workplace that values and celebrates individual differences.
Note
Please only apply if you live in and would be working from one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Missouri, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, and Wisconsin. Apply for this job