Experienced Customer Service Representative – Remote Support for arenaflex

At arenaflex, we're a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world safe and secure.

Job Summary:

arenaflex is seeking an Experienced Customer Service Representative (CSR) to join our team supporting the USPS.com and associated applications. As a CSR, you will provide technical assistance to end-users on products and services via live chat sessions and email inquiries. The successful candidate must allocate their own time efficiently and will receive general instructions on all work. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams when needed
• Ensuring compliance with all company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other related tasks as assigned

Day-to-Day Work Responsibilities:

* Provide technical assistance to end-users on products and services via live chat sessions and email inquiries

• Utilize knowledgebase and template responses to instantly respond to chat sessions and/or email inquiries
• Select appropriate methods from a variety of procedures or make simple adaptations and interpretations
• Report to the Internet Customer Care Center (IC3) Help Desk Team Lead
• Work in a fast-paced environment with multiple priorities and deadlines
• Collaborate with team members to resolve complex issues and improve customer satisfaction

Requirements:

* High school graduate or equivalent and a minimum of one year customer service experience is required

• U.S. Citizenship or Green Card required
• Must have the ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a positive attitude
• Possesses the ability to successfully manage and prioritize concurrent tasks
• Proficiency using windows-based applications and software (Microsoft Office)
• Must be able to work on weekends and/or on rotating schedules if required

Preferred Qualifications:

* Help desk/service desk experience desirable

• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College / University preferred

Work Environment:

This is a remote position that must be performed within 50 miles of an existing arenaflex facility. arenaflex will provide all hardware, software, and training required for the position. The candidate must have stable, dependable internet and sufficient workspace free of undue distractions required to perform remote work.

Compensation and Benefits:

* Starting base pay rate: $16.00 per hour

• Target salary range: $30,000 - $48,000
• Comprehensive medical plans
• Tuition reimbursement, tuition assistance, and fertility treatment
• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

Why Join arenaflex?

At arenaflex, we're committed to the growth and development of our employees. We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

To apply for this position, please visit our website at arenaflex.com and submit your application through our online portal. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, including Disability/Veteran. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job