Senior Learning & Design Consultant

Job Description: The Senior Learning & Design Consultant is a high-impact, hybrid role for a strategic professional, adept at leveraging technical instructional design and strategic business consulting skills. You will champion the importance of value-based care by ensuring our workforce is expertly trained to serve our members and perform their job responsibilities well. In this role, you are viewed as a subject matter expert and trusted advisor. You will align learning initiatives with business priorities, ensuring every intervention reduces friction and improves internal operations. Whether managing organizational compliance or partnering with the Sr. Learning Business Partner on new market implementations, you will navigate ambiguity to develop solutions that drive results.

Responsibilities

Learning Ecosystem & Compliance Ownership Accountability & Expert Oversight: Execute the end-to-end design and delivery of organizational compliance education. Apply in-depth knowledge and best practices to ensure results are measured and standards are met across complex workstreams. LMS Strategy & Innovation: Develop and implement best-in-class, strategically aligned learning content for the LMS to meet specific business objectives and needs. Manage the Learning Management System (LMS) as an innovator, designing improvements that boost efficiency. You will solve complex and ambiguous problems related to system architecture and data reporting, partnering with an external vendor who manages the technical components of the LMS. Proactive Risk Management: Act without being asked to identify risks in content accuracy, bringing forward creative strategies to keep our e-learning library relevant and impactful. Consultative Instructional Design Role-Based Training: Partner with the Learning Program Manager to design and execute role-based training that translates abstract goals into clear team action. Design processes that reduce friction for the employees you are training. Demonstrate adaptability by managing multiple shifting priorities. You will lead initiatives and influence decisions on content strategy without needing formal authority. Collaborative Building: Build trusted partnerships across departments; gather information from SMEs and drive change in how training is delivered. Business Implementation & Partnership Support the Sr. Learning Business Partner by applying deep healthcare and instructional design knowledge to shape initiatives for new markets. Rally cross-functional partners around shared learning goals. You will coach others on how to work together effectively, ensuring diverse viewpoints are included in training design. Model vulnerability and humility in high-visibility work, promoting a culture of continuous learning and recognition across every project you touch. Required for the Role Required Skills & Competencies In-Depth Knowledge: Expert-level mastery of Instructional Design (Articulate Storyline/Rise) and LMS management; stays current on industry best practices. A strong foundational knowledge of healthcare is preferred. Strategic Problem Solving: Develops new frameworks or approaches to solve ambiguous problems that traditional ID methods may not address. Influence & Persuasion: Proven ability to build relationships across departments and use influence to drive decisions and organizational change. Project Leadership: Can lead initiatives from conception to completion, serving as a project lead who ensures milestones are hit and quality is maintained. Will also serve as a collaborator on projects. Business Alignment: Deeply understands Cityblock’s business priorities and government-funded care model, aligning all learning work to those goals. Required Education & Experience Education: Bachelor’s degree required. A degree in Instructional Design, Educational Technology, Human Resources, or a related field is a plus. Professional Experience: 5-7 years of experience in instructional design, learning & development, or human capital consulting. Technical Mastery: Advanced proficiency in eLearning authoring tools (specifically Articulate Storyline/Rise) and experience managing/optimizing a Learning Management System (LMS). Consultative Background: Proven experience in a business-facing capacity, moving beyond just building content to conducting needs assessments, advising stakeholders, and managing end-to-end projects. Healthcare or Regulated Industry: Previous experience in healthcare, government-funded care, or a highly regulated environment is strongly preferred, as it ensures a baseline understanding of compliance rigor. Complexity & Ambiguity: Demonstrated success in a high-growth or startup environment where processes are evolving, and the ability to build new frameworks from scratch is essential. We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $87K - $115K Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community. Our Values: Aim for Understanding Be All In Bring Your Whole Self Lean Into Discomfort Put Members First About our Team: We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day. Apply tot his job Apply To this Job