Experienced Full Stack Customer Service Representative – French Speaking – Hybrid Work Model

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for French and a knack for building strong relationships? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative – French Speaking to join our dynamic team in Tempe, Arizona. As a key member of our Consumer Engagement Center, you will be responsible for providing top-notch service to our customers across various channels, including phone, email, and live chat.

About arenaflex

arenaflex is a global leader in the toy industry, renowned for its iconic LEGO brand. With a rich history spanning over 80 years, we have built a reputation for innovation, creativity, and a commitment to quality. Our Consumer Engagement Center is a hub of activity, handling over 3 million queries each year from fans across 22 countries. We are a dynamic and inclusive organization that values diversity, equality, and sustainability.

The Role

As a Full Stack Customer Service Representative – French Speaking, you will be the face of arenaflex, providing exceptional service to our customers in French. Your primary responsibilities will include:

• Responding to inbound consumer contacts through phone calls, email, and live chat in a lively, reliable, knowledgeable, and engaging manner
• Reading, writing, and speaking in French at a Professional (fluent) working proficiency
• Engaging in both verbal and written communication to resolve customer queries and concerns
• Utilizing technology, including Salesforce, the internet, digital knowledge bases, and troubleshooting guides, to provide efficient and effective solutions
• Providing excellent service to each customer, even in high-volume situations
• Representing the arenaflex brand through our outstanding tone of voice
• Agreeing to the planned schedule, including breaks, shift start times, and shift end times, which are scheduled around consumer demand
• Meeting performance expectations with post-contact survey results and daily efficiency
• Working on Black Friday and Cyber Monday to help our most dedicated fans and being scheduled to work on key company holidays to support high volumes during our peak season

What We Offer

* A competitive salary of $45,000 base with the possibility for a retention bonus

• A paid 6-week training program to set you up for success in delivering premium service to consumers
• Consistent performance support from your Team Leader
• An opportunity to shop with our generous employee discount
• A dynamic and inclusive work environment that values diversity, equality, and sustainability
• A chance to be part of a global organization that inspires and develops the builders of tomorrow
• Family Care Leave – We offer enhanced paid leave options for those important times
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme

Requirements

* 1+ years of experience in giving premium customer service and/or inbound sales – preferably in a retail environment

• Confidence to make your own judgments about what is right for your consumer
• Attention to detail and ability to multi-task and prioritize
• Be comfortable with virtual assessments, have access to a secure Wi-fi network, and have a private space to work remotely
• Fluency in French (Professional working proficiency)
• Ability to work in a dynamic, fast-paced, one-team environment

What We Value

* Diversity, equality, and sustainability

• Creativity, innovation, and a commitment to quality
• Exceptional customer service and a passion for delivering experiences
• Strong relationships and a willingness to collaborate
• Continuous learning and professional growth

How to Apply

If you are a customer service enthusiast with a passion for French and a knack for building strong relationships, we want to hear from you! Apply now to join our dynamic team in Tempe, Arizona. arenaflex is an equal opportunity employer and welcomes applications from all backgrounds.

Note

arenaflex is committed to equal employment opportunity and equal pay. We strive to create a diverse, dynamic, and inclusive culture of play, where everyone feels safe, valued, and they belong. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Apply for this job