Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who may be eligible for compensation. If you're a motivated and results-driven individual with excellent communication and problem-solving skills, we want to hear from you!
About arenaflex
arenaflex is a leading organization founded in 2015, with a strong commitment to providing exceptional customer service and support to our clients. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our remote call center team. As a remote customer service representative, you'll have the opportunity to work from the comfort of your own home, while still being part of a dynamic and supportive team.
Key Responsibilities
As a remote customer service representative, your primary responsibilities will include:
- Connecting with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation
- Handling a high volume of calls, with an average of 40-50 calls per day, and identifying 1-5 potential qualified callers
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Troubleshooting and problem-solving basic IT issues
Requirements
To be successful in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A willingness to work 40+ hours per week
- Residency in the State of Florida or New Jersey
- A quiet, distraction-free workspace
- A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price: $20-$30)
- A strong background in call-center environments and sales-focused roles
- 2+ years of phone sales/customer service experience
This is not for you if...
* You're unable to troubleshoot basic technical issues
- You're unable to work 40+ hours per week, each week
- You can't handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
- You're unable to use problem-solving skills
- You're unable to work the full training period (90 days)
- You're unable to work 8 hours a day and proactively manage appointments, etc., during earned vacation days or outside business hours
Benefits
As a remote customer service representative at arenaflex, you'll enjoy:
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
Hours of Operation
Our full-time schedule is 40 hours per week, with the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
Join our team at arenaflex
If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you! Apply now to become a part of our dynamic and supportive team at arenaflex. Apply for this job