Experienced Customer Service Representative – Home Improvement Industry

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of lead and workflow management solutions, we're committed to empowering our customers to achieve their goals. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us continue to drive success in the home improvement industry.

About arenaflex

arenaflex is a dynamic and innovative company that has been at the forefront of the home improvement industry since its acquisition by Financeit in 2017. Our industry-leading platform powers over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their projects. We're proud of our reputation for delivering exceptional customer experiences, and we're committed to continuing to innovate and improve our services to meet the evolving needs of our customers.

The Role

As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences that exceed expectations. You'll be responsible for answering incoming calls and responding to customer requests in a fast-paced environment, while maintaining a positive outlook and treating every customer with the utmost courtesy. You'll also be responsible for booking appointments for members with a high degree of data accuracy, maintaining excellent written and verbal communication skills, and identifying and escalating issues to supervisors.

Responsibilities

* Answer incoming calls and respond to customer requests in a fast-paced environment

• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Adapt to fast-changing guidelines and customer needs
• Inform clients by explaining procedures, answering questions, and providing information
• Maintain and improve quality results by adhering to standards and guidelines
• Collaborate with colleagues to achieve team goals and objectives

Requirements

* High school graduate or G.E.D.

• Minimum of one year experience in an inbound/outbound call center or retail environment (preferred)
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute (preferred)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Ability to pass a background check

Benefits

* Opportunity to work from home (after completing a one-week in-office onboarding/training program)

• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after one year of service with a company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the values of innovation, collaboration, and customer-centricity. We're passionate about delivering exceptional customer experiences, and we're committed to continuing to innovate and improve our services to meet the evolving needs of our customers.

Why Join arenaflex?

* Opportunity to work with a leading provider of lead and workflow management solutions

• Collaborative and dynamic work environment
• Career learning and development programs
• Casual dress code
• Opportunity to work from home (after completing a one-week in-office onboarding/training program)
• Competitive compensation and benefits package

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a virtual interview. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job