Experienced Project Manager/Customer Success Specialist for Math Education – Baltimore, MD

Are you a passionate and results-driven professional with a background in K-12 math education? Do you have a knack for building meaningful relationships and driving impactful change? We're seeking an exceptional Project Manager/Customer Success Specialist to join our team at arenaflex, a leading provider of innovative education solutions. As a key member of our innovation team, you'll have the unique opportunity to make a lasting impact on the lives of educators and learners worldwide.

About arenaflex

arenaflex is a pioneering education company that's dedicated to empowering educators and learners with the tools and resources they need to succeed. With a rich history of innovation and a commitment to excellence, we're shaping the future of education and making a real difference in the lives of millions. Our team is passionate, collaborative, and driven by a shared vision of creating a more equitable and effective education system.

The Role

As a Project Manager/Customer Success Specialist for Math Education, you'll be responsible for developing and maintaining strong relationships with educators and learners in the Baltimore City Public Schools system. You'll work closely with school and district leaders to design and implement effective implementation plans, provide professional learning support, and monitor program usage to ensure optimal results.

Key Responsibilities

* Develop a relationship with and serve as the primary liaison between the arenaflex Math Solutions team and Baltimore City Public Schools

• Collaborate with school and district leaders to develop an ongoing implementation plan, including curriculum alignment, scope and sequence documents, classroom procedures, usage expectations, and timelines
• Ensure a coordinated and timely launch and full-year implementation across all networks and schools within Baltimore City
• Consult with the district regularly to execute the detailed implementation plan
• Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, school administrators, and district personnel
• Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices
• Coordinate district-wide initiatives, build internal district capacity, and scale for student growth
• Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders' needs
• Collaborate and coordinate support services with the core sales rep
• Organize and facilitate high-level leadership meetings to review data and support implementation with fidelity
• Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables
• Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments

Requirements

* 5+ years' experience in K-12 math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience

• Experience serving as a building or district level math coach is highly desired
• Bachelor's Degree required (Advanced degree in education, math, or educational technology preferred)
• Ability and willingness to work within district offices, school buildings, and classrooms 3-4 days a week
• Extraordinary desire to learn and innate drive to help others
• Exceptional written and oral communication skills
• Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities
• Familiarity with major operating systems, browsers, Zoom, Microsoft Office suite, and internet concepts is a requirement
• Ability to develop a tracking and reporting process to communicate weekly with Baltimore City math leadership and arenaflex territory leadership
• Motivation to continually reflect, improve, and grow

What We Offer

* Competitive annual salary range: $55,000 - $90,000 (prorated based on 11 working months)

• Annual bonus plan
• Full range of medical and/or other benefits, depending on the position offered
• 11-month position with 2 weeks off between April - July and the last 2 weeks in December
• Opportunity to work with a leading education company that's shaping the future of education
• Collaborative and dynamic work environment with a passionate team of innovators
• Professional development opportunities to enhance your skills and knowledge

How to Apply

If you're a motivated and results-driven professional who's passionate about making a difference in the lives of educators and learners, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant supporting documents.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to celebrating and supporting the differences that make us each unique. We will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance, or veteran status. We are proud to be an equal opportunity and affirmative action employer and will provide reasonable accommodation to qualified individuals with disabilities.

Automated Employment Decision Tool (AEDT)

arenaflex uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can make a meaningful impact at arenaflex. Apply for this job