Experienced Customer Service Phone Representative – Fitness Service and Sales Department

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in shaping the arenaflex brand and building lasting relationships with our customers. If you're a people person with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and exceptional customer service. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're looking for talented individuals like you to join our team. As a remote in-home Customer Service Phone Representative, you'll have the opportunity to work from the comfort of your own home while still feeling connected to our team.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our Fitness Service and Sales Department as a Customer Service Phone Representative. As a key member of our team, you'll be responsible for delivering exceptional service to our customers, resolving their queries, and providing them with a positive and energetic experience. If you're a natural communicator with a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Phone Representative, you'll be responsible for:

• Delivering exceptional service to our customers as the first point of contact
• Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
• Making outbound appointment setting calls from already generated inquiries
• Maintaining accurate and useful database records
• Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
• Providing product information, resolving account issues, and answering questions about our services
• Performing basic account maintenance activities
• Meeting Quality Assurance Requirements and other key performance metrics

Essential Duties and Responsibilities

To succeed in this role, you'll need to:

• Have a designated and approved in-home workspace
• Have a secondary workspace in case your approved home space has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• Place outbound follow-up calls
• Answer SMS messages
• Answer questions about the product details, the company, and issues about accounts for the customers
• Meet Quality Assurance Requirements and other key performance metrics

Specific Knowledge, Skills, and Abilities

To excel in this role, you'll need:

• Excellent interpersonal, written, and oral communication skills
• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive Base Wages
• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities
• A dynamic and supportive work environment
• Opportunities for professional growth and development
• A fun and upbeat atmosphere

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home while still feeling connected to our team.

Compensation and Benefits

We offer a competitive benefits package, including:

• Competitive Base Wages
• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities

How to Apply

If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job