SAP S/4HANA Service & Warranty Lead - Automotive
Role Name: SAP S/4HANA Service & Warranty Lead - Automotive Location: Remote 100% San Francisco, CA JOB DESCRIPTION The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions. The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts. Solution Leadership & Architecture
- Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
- Define target architecture leveraging:
o SAP S/4HANA Service (Embedded Service Management) o SAP CS / SD Service scenarios o SAP Warranty Management o Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
- Drive fit-to-standard workshops and gap analysis with business stakeholders.
- Business Process Ownership
o Own and optimize After-Sales Service and Warranty processes, including: Warranty claim adjudication (dealer and third-party) Vehicle and parts warranty tracking Labor operation and failure code management Goodwill and recall campaign handling Service order processing and billing o Align global and regional service processes while supporting localization needs. o Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs. o Partner with: After-Sales Operations Quality and Engineering Finance and Controlling Dealer Network and Business Transformation teams o Translate business strategy into executable SAP designs and roadmaps. o Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy). o Ensure integration consistency across: Vehicle Master & VIN handling Parts logistics Financial settlement and accruals o Support testing strategy (SIT/UAT), cutover planning, and production readiness. o Enforce SAP and automotive compliance standards. o SAP & Functional Expertise 9+ years of SAP experience, along with strong leadership in Service and Warranty domains. Hands-on experience with: SAP S/4HANA Service or SAP CS SAP Warranty Management Service Orders, Notifications, and Settlement Deep understanding of automotive after-sales processes and dealer ecosystems. Experience leading large-scale SAP S/4HANA transformation programs. Strong communication and executive stakeholder management skills. Ability to mentor functional teams and influence design decisions across workstreams. Experience integrating S/4HANA with: SAP FSM or CRM/CEC Dealer Management Systems (DMS) External warranty or adjudication platforms Working knowledge of IDocs, APIs, and integration patterns. Apply tot his job Apply To this Job