Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a remote customer service representative, you'll play a vital role in helping us achieve this goal while enjoying the flexibility of working from the comfort of your own home. If you're passionate about travel, have excellent communication skills, and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

Why You'll Love This Task

As a member of the arenaflex team, you'll be part of a dynamic and innovative organization that's constantly pushing the boundaries of customer service excellence. Our remote customer service representatives are the face of arenaflex, and we're looking for talented individuals who can provide exceptional support to our passengers while working in a fast-paced and ever-changing environment.

What You'll Do

As a remote customer service representative, you'll be responsible for a wide range of tasks, including:

• Completing statistical access and balancing features to ensure accurate and timely processing of customer transactions
• Coordinating with various stakeholders, including customers, vendors, the Federal Reserve Bank, and other institutions, to resolve issues and answer inquiries
• Assisting different departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working member cases/sports assigned to ensure timely and accurate resolution
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, studying, and making important GL, account changes and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from customers for the timely and correct processing of international and domestic wire transfer requests
• Researching and affirming incoming and outgoing wire transfer information
• Communicating with vendors to facilitate wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All You'll Need for Success

To be successful in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience

Preferred Qualifications

While not required, previous customer/member service experience, banking or Credit Union experience, and Episys/Symitar and processing wires experience are highly desirable.

Skills, Licenses & Certifications

To excel in this role, you'll need:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and customers
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Remote Job Benefits

As a remote customer service representative at arenaflex, you'll enjoy:

• Flexible work arrangements that allow you to work from the comfort of your own home
• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our remote customer service representative role. Apply for this job