Customer Service Specialist (Solar Energy)

We are a leading innovator in the renewable energy sector, committed to making sustainable power accessible to homeowners across the nation. As a forward-thinking company in the solar space, we pride ourselves on delivering high-quality green energy solutions and fostering long-term relationships with our clients. We are currently expanding our remote support team to ensure our customers receive top-tier assistance seven days a week. salary: $25 - $32 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

The Daily Mission - Must have experience working in the Solar Energy Sector.

• Act as the primary point of contact, managing a high volume of inbound calls with professionalism, empathy, and a solution-oriented mindset.
• Maintain meticulous records of all customer interactions, case notes, and resolutions within our CRM system.
• Identify, troubleshoot, and resolve complex solar-related inquiries at the first point of contact whenever possible.
• Collaborate closely with Sales, Operations, and Billing departments to bridge communication gaps and resolve multifaceted issues.

What You’ll Bring to the Table

• 2+ years of direct experience in the solar energy sector is required to navigate industry-specific inquiries.
• Proficiency in CRM platforms and the ability to handle a remote-based environment
• A record of meeting or exceeding KPIs such as First Contact Resolution (FCR), CSAT scores, and handle times.

Why Join Us?

• Earn a generous hourly rate between $25.00 – $32.00/hr, depending on your depth of experience.
• Enjoy the flexibility of a 100% work-from-home environment.
• Join a 6-month contract with potential for extensions based on performance and business needs.
• Both Monday–Friday and Wednesday–Sunday shifts available to support our 7-day operations.

Skills

• CRM
• Solar Energy
• Customer Service
• Call Center Support
• Billing

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job