Experienced Customer Account Representative – Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we're dedicated to revolutionizing the way we power our lives. Our mission is to create a world where clean energy is accessible to everyone, and we're looking for talented individuals to join our team. As an Experienced Customer Account Representative, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers receive the best possible service, and driving business growth.

Overview

We're passionate about fostering an inclusive and diverse work environment where our employees can thrive. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do. As a Customer Account Representative, you'll be part of a high-performing team that's dedicated to providing top-notch service to our customers. You'll be responsible for handling inbound and outbound phone calls, emails, live chats, and data entry, ensuring that customer expectations are exceeded. This role requires a consultative approach, attention to detail, and a passion for helping customers.

Key Responsibilities

* Respond to customer and sales requests via phone, email, and live chat, providing timely and satisfactory solutions

• Troubleshoot issues or concerns by providing solutions and/or recommendations with a sense of urgency
• Serve as the point of contact for addressing pre and post-order, shipment, and invoicing needs, including freight and warranty claims, product returns, replacement orders, customer credits, and bills
• Complete daily tasks within pre-established timelines by prioritizing multiple tasks with minimal direction from management
• Meet team and customer performance metrics, goals, and deadlines in a fast-paced, ever-changing environment
• Manage the end-to-end customer experience and maintain accurate account documentation
• Build and provide B2B quotes with accurate delivery times to customers as requested
• Monitor multiple order statuses and take action on orders not progressing through the order fulfillment cycle
• Work closely with the Warehouse team, Territory Sales Managers, Credit, and Supply Chain to follow up on orders and address any questions
• Continuously drive customer base to utilize the ecommerce navigation
• Maintain high-level product portfolio knowledge
• Recommend improvements to management in service, product, procedures, and/or packaging to support operational excellence or prevent future issues
• Complete ad-hoc projects as needed

Requirements

* Bachelor's Degree in business or related field or a minimum of 1 year of customer service work experience

• Excellent interpersonal, verbal, and written communication skills
• Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
• Ability and willingness to learn and adapt quickly to rapidly evolving business processes
• Experience with Salesforce.com, Oracle ERP, and Google Suite is a plus
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively, and execute tasks with minimum supervision

Physical Demands

* Ability to perform normal office duties

• Ability to operate office equipment, including computers, and determine accuracy of work
• Ability to interact and participate in meetings

Why Join arenaflex?

* Competitive starting salary range: $17.50 to $23.34

• Comprehensive benefits package, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO)
• Annual bonus eligibility, based on both company and individual performance
• Short- and long-term incentives and program-specific awards
• Opportunity to work with a diverse and inclusive team that values your differences
• Professional development and growth opportunities in a rapidly evolving industry
• Flexible work arrangements, including remote work options

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's changing the way we power our lives, apply now! Visit our website to learn more about this opportunity and submit your application. Apply Now! Apply for this job