Experienced Customer Operations Specialist – Cloud-Based Benefits Software Solutions

Are you a highly accomplished professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, customer-centric environment where you can leverage your technical expertise and interpersonal skills to drive business growth? Look no further than arenaflex, a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. At arenaflex, we're committed to empowering individuals and communities to achieve a better financial future. Our Purpose Statement reflects our bold and committed approach to action, and we're seeking a talented Customer Operations Specialist to join our team. As a key member of our customer operations team, you'll play a critical role in responding to customer product inquiries, resolving customer concerns, and driving product quality programs and product development.

About arenaflex

arenaflex is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Our platform enables clients to shop, enroll, manage, and exchange benefits information more efficiently, with a user-friendly interface and consumer-centric design. We support the administration of all types of benefits, including core medical, dental, and other voluntary benefits plans, as well as wellness programs.

The Opportunity

As a Customer Operations Specialist at arenaflex, you'll be responsible for:

• Responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters
• Troubleshooting problems with malfunctioning software applications and recommending corrective action
• Documenting customer information and recurring technical issues to support product quality programs and product development
• Facilitating discovery sessions, product overviews, trainings, and renewal project meetings independently
• Creating accurate, concise requirements documentation to support a stated business objective
• Performing the Annual OE reconfiguration project, including data prep, configuration, onsite testing, and file readiness with limited questions

The Ideal Candidate

We're seeking a highly accomplished professional with broad expertise, unique knowledge, and specialized skills. You should have:

• 3-5 years' experience in data analysis, account management, or technical customer support-related roles
• Related industry knowledge and experience required: Health Insurance, Benefits Administration, SaaS, Healthcare
• Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired
• Self-motivated and able to complete responsibilities with minimal oversight
• Very comfortable completing basic tasks, but may seek guidance on more difficult situations; continuing to build their knowledge to become a subject matter expert
• H.S. diploma/GED required; B.S. or B.A. degree highly preferred

Critical Skills

At arenaflex, we've identified the following critical skills as key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem-solving to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Career Growth Opportunities and Learning Benefits

As a Customer Operations Specialist at arenaflex, you'll have the opportunity to:

• Develop your technical expertise and interpersonal skills in a dynamic, customer-centric environment
• Collaborate with cross-functional teams to drive business growth and product development
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development of product quality programs and product development

Work Environment and Company Culture

arenaflex is committed to creating a work environment where the differences that we are born with – and those we acquire throughout our lives – are understood, valued, and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Our company culture is built on the principles of:

• Inclusion and diversity
• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and customer satisfaction
• Continuous learning and development

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Annual base salary range: $59,970 - $74,960 USD
• Incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives
• Comprehensive benefits package, including health, dental, vision, and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer-paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time – 40 hours per calendar year

Equal Employment Opportunity

arenaflex is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

arenaflex is committed to the inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference our resources for applicants with disabilities.

Apply Now

If you're a highly accomplished professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and contribute to our mission of empowering individuals and communities to achieve a better financial future. Apply for this job