Experienced Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I - Greenville, South Carolina

At arenaflex, we're committed to delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. As a leading global financial institution, we're dedicated to enriching the lives of our customers, communities, and colleagues. We're seeking an experienced and customer-focused Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I to join our team in Greenville, South Carolina.

About arenaflex

arenaflex is one of the world's leading global financial institutions, with a presence in Canada, the United States, and around the world. We're a bank that's deeply committed to being a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing. Our vision is to Be the Better Bank, and our purpose is to enrich the lives of our customers, communities, and colleagues.

Job Summary

As a Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I, you'll be responsible for providing exceptional customer service to TD credit customers, including responding to telephone, written, and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, and other issues. You'll work closely with colleagues to resolve problems, develop knowledge of credit customer service industry practices, credit card products and services, division policies and procedures, and applicable consumer credit and other regulatory guidelines.

Key Responsibilities

- Respond to telephone, written, and other inquiries from credit customers regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, and other issues. - Resolve problems immediately within authority, deferring for additional research or forwarding to supervision or dispute resolution as needed. - Refer more complex questions to more experienced personnel and assist with research work as needed. - Process customer mail, email, website, fax, and other correspondence. - Maintain updated customer account information and consult more experienced customer service personnel with problems and questions. - Develop knowledge of credit customer service industry practices, credit card products and services, division policies and procedures, and applicable consumer credit and other regulatory guidelines.

Essential Qualifications

- High school diploma or equivalent experience. - 1 year of related experience in customer service, preferably in the financial services industry. - Excellent customer service skills, including the ability to deal professionally with customer issues, problems, and questions. - Strong research skills, with the ability to identify and evaluate relevant information. - Excellent communication skills, both verbal and written, including excellent phone skills and the ability to document calls and account activity clearly. - Proficiency in PC skills and ability to work in a fast-paced environment. - Availability to work a variable schedule, including nights and weekends. - Bilingual Spanish preferred.

Preferred Qualifications

- Experience working in a call center environment. - Knowledge of credit card products and services. - Familiarity with consumer credit and other regulatory guidelines. - Experience working with customer relationship management (CRM) software.

Skills and Competencies

- Excellent customer service skills, with the ability to deal professionally with customer issues, problems, and questions. - Strong research skills, with the ability to identify and evaluate relevant information. - Excellent communication skills, both verbal and written, including excellent phone skills and the ability to document calls and account activity clearly. - Proficiency in PC skills and ability to work in a fast-paced environment. - Ability to work in a team environment and collaborate with colleagues to resolve problems. - Strong problem-solving skills, with the ability to think critically and make sound decisions. - Ability to maintain confidentiality and handle sensitive customer information.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our colleagues with the support they need to thrive both at work and at home. We offer regular career development and performance conversations, access to an online learning platform, and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues, there are many different career paths within our organization at arenaflex.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. Our culture is built on the principles of Impact, Growth, and a Culture of Care, and we empower our colleagues to make an impact at work and in their communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary and variable compensation/incentive awards. Our Total Rewards package also includes health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering legendary customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering an inclusive workplace that reflects the diversity of our customers and the communities we serve. If you require accommodation during the application process, please contact us at [insert contact information]. Apply for this job