Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our team and help us solve exciting challenges. With a team of 350 and offices in multiple locations across the United States, we're a dynamic and innovative company that's been successful in this unique business for over 30 years.

About arenaflex

arenaflex is a forward-thinking company that's dedicated to advancing our technology and business processes to remain years ahead of what our competition is able to offer. Our headquarters is located in Seattle, and we're proud to be a part of the vibrant tech community there. We're committed to providing the best possible customer experience, and we're looking for talented individuals who share our passion for delivering exceptional service.

Job Overview

As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues. This customer-focused role requires diplomacy, the ability to think on your feet, and the ability to keep a cool head while juggling many priorities at once. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for providing information and updates to customers.

Key Responsibilities

As a Customer Support Specialist at arenaflex, your key responsibilities will include:

• Responding to customer support tickets, including answering questions and resolving issues related to existing orders
• Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Documenting issues in Confluence
• Visiting court dockets for information on case filing and occasionally pulling filed papers
• Performing other job-related duties as assigned

Qualifications

To be successful in this role, you'll need to have:

• A high school diploma or GED
• 1-3 years of customer support or call center experience assisting customers over the phone
• Technology-driven experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems
• Document manipulation experience
• The ability to read, write, and speak English
• The ability to transcribe information, review an order, investigate issues, and implement solutions
• The ability to perform repetitive tasks with accuracy
• The ability to maintain a high level of work product in often stressful situations
• The ability to anticipate issues and circumvent them
• The ability to implement new processes and changes and improve performance
• A typing speed of at least 55 wpm

Essential Skills and Competencies

To succeed in this role, you'll need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in Microsoft Office and other software applications

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a customer-facing role in the legal industry
• Experience using Confluence or other project management software
• Experience with document manipulation and editing
• Experience with phone systems and customer relationship management software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Online courses and certification programs
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

Work Environment and Company Culture

We're proud of our company culture at arenaflex, which is built on the following values:

• Customer-centricity: We're committed to delivering exceptional customer service and exceeding our customers' expectations.
• Innovation: We're a forward-thinking company that's always looking for new and better ways to do things.
• Collaboration: We work together as a team to achieve our goals and support each other in our individual roles.
• Integrity: We're committed to doing the right thing, even when it's hard.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $12.00 per hour

Conclusion

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Specialist, you'll have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this chance to join our team and start your career with arenaflex today! Apply Job! Apply for this job