Experienced Customer Service Representative - Remote in EST or CST
At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're seeking an experienced Customer Service Representative to join our team and make a meaningful impact on the communities we serve.
About arenaflex
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our culture is guided by diversity and inclusion, and we're proud to be an Equal Employment Opportunity / Affirmative Action employer.
The Hiring Process
We're excited to welcome talented individuals to our team, and we want to ensure that the hiring process is as smooth and efficient as possible. Here's an overview of what you can expect:
- Complete all required sections of your application, including your profile, history, certifications, and application/job questions.
- Submit your resume and receive an email with next steps.
- You may be asked to complete an online pre-screening test or a digital video interview as part of our selection process.
- Check on the status of your application at any time, but you'll also be notified via email.
The Role
As a Customer Service Representative, you'll be responsible for:
- Calling members to schedule in-home visits with a Physician or a Nurse Practitioner
- Answering inbound calls from members and assisting them with their inquiries
- Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns
This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness. You'll need to be able to work a flexible schedule that includes evening hours and be able to type and talk at the same time while navigating through multiple screens.
Required Qualifications
* High School Diploma / GED or equivalent work experience
- Must be 18 years or older
- 1 year of work experience
- Experience with Microsoft Word, Excel, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Ability to work an 8-hour shift between our normal business hours of 9:00 am - 5:30 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.
Preferred Qualifications
* Experience working in the health care industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention-focused role
Telecommuting Requirements
* Reside within EST or CST
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
- Must be able to connect directly into the internet via a hard wire (either directly to the modem or router).
Soft Skills
* Ability to type and talk at the same time while navigating through multiple screens
- Experience working in a metric-driven work environment
- Experience using an auto dialer system
- All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
Diversity and Inclusion
arenaflex is committed to creating a healthier atmosphere by embracing diversity and promoting inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Join Our Team
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, we encourage you to apply. As a Customer Service Representative at arenaflex, you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on the communities we serve.
Apply Now
To apply for this role, please visit our website at [insert link]. We look forward to hearing from you!
About arenaflex
arenaflex is a global organization that's committed to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're proud to be an Equal Employment Opportunity / Affirmative Action employer and are committed to creating a healthier atmosphere by embracing diversity and promoting inclusion.
Our Mission
Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Our Values
* We're passionate about making a difference in the lives of others.
- We're committed to creating a healthier atmosphere by embracing diversity and promoting inclusion.
- We're dedicated to delivering care, aided by technology to help millions of people live healthier lives.
- We're proud to be an Equal Employment Opportunity / Affirmative Action employer.
Our Benefits
* Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Our Culture
Our culture is guided by diversity and inclusion, and we're proud to be an Equal Employment Opportunity / Affirmative Action employer. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're committed to creating a healthier atmosphere by embracing diversity and promoting inclusion.
Our Team
Our team is passionate about making a difference in the lives of others and is dedicated to delivering care, aided by technology to help millions of people live healthier lives. We're proud to be an Equal Employment Opportunity / Affirmative Action employer and are committed to creating a healthier atmosphere by embracing diversity and promoting inclusion.
Our Impact
We're committed to making a meaningful impact on the communities we serve. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're dedicated to delivering care, aided by technology to help millions of people live healthier lives.
Our Future
We're excited about the future and are committed to continuing to make a difference in the lives of others. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're dedicated to delivering care, aided by technology to help millions of people live healthier lives.
Join Our Team
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, we encourage you to apply. As a Customer Service Representative at arenaflex, you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on the communities we serve.
Apply Now
To apply for this role, please visit our website at [insert link]. We look forward to hearing from you! Apply for this job