Experienced Customer Service Representative – Sales (Hybrid) – arenaflex

Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, while driving to meet your daily and monthly sales goals.

About arenaflex

arenaflex is a pioneer in making connections, and we've been innovating since our founding nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world.

Job Summary

As a Customer Service Representative – Sales (Hybrid), you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolve issues related to service, billing, payments, and collections, and explain bills and product features clearly. You'll also troubleshoot basic problems and seek higher support if needed, build customer confidence and loyalty by resolving issues, and support various customer inquiries, including technical issues.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights and weekends
• Meet daily and monthly sales goals

What We're Looking For

* Unwavering Customer Focus: You're dedicated to providing exceptional customer service and ensuring customer satisfaction.

• Strong Work Ethic: You're a hard worker who is committed to meeting sales goals and resolving customer issues.
• Adaptability: You're flexible and able to work in a fast-paced environment with changing priorities.
• Problem-Solving Skills: You're able to troubleshoot basic problems and seek higher support if needed.
• Attention to Details: You're detail-oriented and able to accurately resolve customer issues.

Benefits and Perks

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• You'll have the opportunity to work on a wide range of projects and initiatives, from sales and marketing to product development and customer service.
• arenaflex offers a comprehensive training program to help you develop the skills and knowledge you need to succeed in your role and advance your career.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of dedicated professionals who are passionate about making connections and changing the world.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees, and we are proud to be a leader in diversity and inclusion. Apply for this job