Experienced Customer Service Representative-Retention (Hybrid) – Drive Customer Satisfaction and Loyalty at arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in driving customer satisfaction and loyalty in a dynamic, hybrid environment. In this exciting role, you'll work from our San Antonio location (1010 N Saint Mary's St, San Antonio, Texas 78215) for 3-4 days a week and remotely from home for 1-2 days a week, utilizing a range of tools and systems to provide top-notch support to our customers.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a strong commitment to customer satisfaction and loyalty, we're dedicated to delivering exceptional experiences that exceed expectations. Our team is passionate about making a difference in the lives of our customers, and we're seeking like-minded individuals to join our mission.
Key Responsibilities
As a Customer Service Representative-Retention (Hybrid), you'll be responsible for:
- Handling a wide range of customer interactions, including wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshooting and resolving customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements.
- Assisting customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications.
- Proactively engaging with T3 support (network and IT) to address and resolve issues.
- Remaining proficient in all billing, rate plan, and feature matters.
- Coordinating with all sales channels for retention efforts on our existing customer base.
- Selling products and services offered by arenaflex.
- Exhibiting in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues.
- Developing a proven track record of resolving issues and retaining customers.
- Performing other duties as assigned by management.
Requirements
To succeed in this role, you'll need:
- Verified internet service (secure, reliable, and dedicated high-speed internet is required to support business needs).
- A workspace that meets arenaflex's WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
- Availability, accessibility, and accountability to work during established work schedules and shifts.
Nice-to-Haves
While not required, the following skills and experiences are highly desirable:
- At least one year of customer service experience.
- Call center experience.
- Advanced typing/keyboarding skills.
Benefits
As a valued member of our team, you'll enjoy:
- Paid training that you'll complete from home.
- A competitive compensation package.
- Medical/dental coverage.
- 401(k) plan.
- Tuition reimbursement.
- Paid time off.
- 50% employee discount on eligible arenaflex wireless plans and accessories.
- 50% employee discount on arenaflex Internet (Fiber where available).
- Career growth opportunities.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that you can meet your personal and professional goals. Our team is passionate about making a difference in the lives of our customers, and we're seeking like-minded individuals to join our mission.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our available positions. Apply for this job