Experienced Customer Service Consultant - Streaming Support - Remote Opportunity at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a dynamic and innovative digital transformation company, we're committed to making digital processes feel more human for our clients and their customers. With a rich history spanning over 35 years, we've had the privilege of serving clients across various industries, including entertainment, retail, and healthcare. We're now seeking enthusiastic and people-oriented professionals to join our team as Customer Service Consultants, specializing in streaming support. If you're passionate about movies, TV shows, and animated stories, and you're confident in your ability to build rapport with callers, consider joining us on this exciting journey.
About arenaflex
arenaflex is a Great Place to Work in the US, recognized for our commitment to creating a positive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this mission. As a remote-friendly company, we offer the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
Job Description
As a Customer Service Consultant - Streaming Support at arenaflex, you'll play a critical role in providing exceptional customer experiences to our clients' customers. Your passion for streaming and entertainment will shine through in your interactions with callers, as you troubleshoot issues and provide solutions to their queries. Here are some key responsibilities of the role:
- Provide exceptional customer service to clients' customers, resolving issues and answering queries related to streaming services
- Troubleshoot technical issues with streaming services, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Utilize CRM applications to manage customer interactions and provide personalized support
- Work collaboratively with team members to resolve complex issues and provide seamless customer experiences
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time
Qualifications
To succeed in this role, you'll need:
- Experience working in a customer service or contact center environment, with a passion for providing exceptional guest experiences
- Experience with streaming services, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Basic PC keyboarding skills, with Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience, with strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
Requirements for Remote Work
To work from home, you'll need:
- Excellent internet connectivity, with internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!)
- Wireless and/or satellite Internet Service Providers are not compatible with our systems
Benefits and Perks
As a Customer Service Consultant - Streaming Support at arenaflex, you'll enjoy a range of benefits and perks, including:
- Competitive hourly rate and paid training
- Additional pay incentives, as well as monthly rewards and recognition programs
- Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
- Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
- Promote from within opportunities, with 80% of our frontline leaders beginning their careers at arenaflex as reps
- EAP and Health and Wellness programs, including a personal trainer dedicated to arenaflex
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. With a strong focus on internal promotions, we offer a range of opportunities for advancement, including:
- Leadership development programs, designed to equip you with the skills and knowledge needed to succeed in leadership roles
- Training and development programs, tailored to your interests and career goals
- Mentorship opportunities, with experienced leaders and professionals who can guide and support you
Work Environment and Company Culture
As a remote-friendly company, we offer a flexible and autonomous work environment, with the freedom to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, with a strong focus on:
- Employee engagement and satisfaction
- Diversity, equity, and inclusion
- Continuous learning and development
- Community involvement and social responsibility
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive hourly rate
- Paid training and development programs
- Additional pay incentives and rewards
- Medical, dental, and vision benefits
- 401k and paid time off
- Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
How to Apply
If you're passionate about delivering exceptional customer experiences and you're confident in your ability to build rapport with callers, consider joining us on this exciting journey. Apply now to become a Customer Service Consultant - Streaming Support at arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job