Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)

At arenaflex, we're on a mission to revolutionize the way labor unions, credit unions, and associations provide benefits to their members. As a rapidly growing company, we're seeking a highly motivated and customer-focused individual to join our team as a Union Benefits Coordinator. If you're passionate about delivering exceptional service, have a strong desire for professional growth, and are eager to make a meaningful impact, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that has established direct relationships with over 20,000 union associations across southern California. We're committed to providing top-notch benefits to our clients, and we're looking for talented individuals who share our vision. Our company culture is built on a foundation of integrity, self-motivation, and a customer-centric approach. We believe in empowering our employees to grow professionally and personally, and we offer a range of benefits and opportunities to support their success.

Key Responsibilities

As a Union Benefits Coordinator, you'll play a vital role in educating union members about the benefits available to them through their affiliation. Your primary responsibilities will include:

• Providing exceptional customer service to union members, responding to their inquiries, and addressing their concerns in a timely and professional manner
• Educating members about the benefits available to them, including health insurance, life insurance, and other union-provided benefits
• Working closely with union associations to understand their needs and develop tailored solutions to meet their requirements
• Collaborating with internal teams to ensure seamless communication and delivery of benefits to our clients
• Identifying opportunities to upsell or cross-sell additional benefits to union members, while maintaining a customer-centric approach
• Maintaining accurate records and reports to track member engagement and benefit utilization

Essential Qualifications

To be considered for this exciting opportunity, you'll need to possess the following essential qualifications:

• 2+ years of experience in customer service, sales, or a related field
• Proven track record of delivering exceptional customer service and meeting sales targets
• Strong communication and interpersonal skills, with the ability to build rapport with union members and internal stakeholders
• Self-motivation and a desire for professional growth and development
• Ability to work independently and as part of a team, with a focus on collaboration and teamwork
• Flexibility to work a variety of hours, including evenings and weekends (as needed)
• Fluency in English (Bilingual in any language is a plus, but not required)

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working with labor unions, credit unions, or associations
• Knowledge of benefits administration and union-provided benefits
• Familiarity with CRM software and other technology platforms
• Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Self-motivation and a desire for professional growth and development
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our employees. As a Union Benefits Coordinator, you'll have access to:

• Ongoing training and mentorship to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including health insurance reimbursement, life insurance, and a retirement plan
• A supportive and collaborative work environment that encourages teamwork and open communication

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and their contributions. Our company culture is built on a foundation of:

• Integrity: We operate with transparency and honesty in all our interactions.
• Self-motivation: We empower our employees to take ownership of their work and make decisions that drive results.
• Customer-centric approach: We prioritize our customers' needs and deliver exceptional service to meet their expectations.
• Collaboration: We work together as a team to achieve our goals and support each other's success.

Compensation, Perks, and Benefits

As a Union Benefits Coordinator at arenaflex, you'll enjoy a competitive compensation package, including:

• Health insurance reimbursement for all staff (upon qualification)
• Life insurance at no cost
• Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
• UNION BENEFITS:

+ Free college classes for all members + Student Debt Reduction Program + Scholarship access for members and their children + Union provides life insurance (in addition to our company) for all members + Roadside assistance for all members + Identity Theft Protection for all members

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply Job! Apply for this job