Experienced Remote Customer Service and Data Entry Representative – Healthcare Industry

At arenaflex, we are dedicated to providing exceptional customer service and support to our members while maintaining the highest level of data integrity in our electronic medical records system. As a Remote Customer Service and Data Entry Representative, you will play a vital role in ensuring the accuracy and completeness of our members' medical records, while also providing top-notch support to our customers.

About arenaflex

arenaflex is a leading healthcare organization that is committed to delivering high-quality care and services to our members. We are a dynamic and innovative company that is constantly seeking ways to improve our services and support our customers. As a Remote Customer Service and Data Entry Representative, you will be part of a team that is passionate about making a difference in the lives of our members.

Key Responsibilities

As a Remote Customer Service and Data Entry Representative, you will be responsible for:

• Performing quality checks on automated reports, received scans, and guaranteeing electronic filing for assigned products and corresponding members
• Collaborating with multiple departments to obtain and confirm necessary documents are in place and properly set-up in the Electronic Medical System (EMS) database
• Processing members' electronic documents, proof of data for inaccuracies, and any other missing information
• Resolving discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution
• Responding and coordinating field assignments for Interpreters by checking availability and assigning staff as appropriate, taking location into consideration
• Facilitating manual mailings for other departments
• Moving existing members, auto-enrollees, and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products
• Performing additional duties as assigned

Essential Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High School diploma or equivalent
• Ability to prioritize and follow through on assigned tasks
• Proficiency in navigating the Internet
• Ability to work with multiple electronic documentation systems simultaneously
• Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs
• Work experience with an electronic patient health information (PHI) database (medical records database)
• Microsoft Excel skills, including edit, search, sort/filter, format using already created pivot tables to locate information
• Data entry/database management experience with Microsoft Excel and other systems/applications
• Attention to detail performing quality checks and proofreading
• Work experience in a healthcare environment
• Knowledge of Medicare, Medicaid, or managed care and medical terminology

Preferred Qualifications

While not required, the following qualifications are preferred:

• Ability to work in a fast-paced environment with multiple priorities
• Experience working in a remote or virtual environment
• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• Experience with electronic medical records systems and data entry software

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong attention to detail and organizational skills
• Ability to prioritize and manage multiple tasks and deadlines
• Strong technical skills, including proficiency in Microsoft Excel and other electronic documentation systems
• Ability to learn and adapt to new systems and processes quickly

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Remote Customer Service and Data Entry Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

As a Remote Customer Service and Data Entry Representative, you will be working in a remote environment, which means you will have the flexibility to work from home or any other location that is convenient for you. Our company culture is built on the values of:

• Excellence: We strive to deliver high-quality services and support to our members
• Integrity: We operate with honesty, transparency, and accountability
• Respect: We treat our members, employees, and partners with respect and dignity
• Innovation: We are committed to innovation and continuous improvement
• Teamwork: We work together as a team to achieve our goals and objectives

Compensation, Perks, and Benefits

As a Remote Customer Service and Data Entry Representative, you will be eligible for a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement savings plan with company match
• Paid time off and holidays
• Opportunities for professional development and career advancement
• A supportive and collaborative work environment

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. Apply Now! Apply for this job