Experienced Customer Service and Call Center Representative - Hybrid Role at arenaflex

As a highly skilled and customer-focused individual, we invite you to join arenaflex, a global leader in communications and technology, as a Customer Service and Call Center Representative in our hybrid role. This exciting opportunity allows you to work from home 1-2 days a week and in our center 3-4 days a week, providing a perfect blend of flexibility and collaboration.

About arenaflex

arenaflex is a dynamic and innovative company that is redefining the customer service experience. We are committed to delivering exceptional service to our customers, and we're looking for talented individuals like you to join our team. As a Premier Service Consultant, you'll play a crucial role in sustaining customer relationships, preventing churn, and delivering personalized solutions to meet our customers' needs.

Your Impact

As a Customer Service and Call Center Representative, you'll be the voice of arenaflex, creating meaningful connections with each customer. Your goal will be to deliver timely and effective solutions to service customers, retain their business, and foster customer loyalty. You'll work in a fast-paced environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your consultative approach will help you meet monthly retention goals and deliver an exceptional customer experience.

Your Day-to-Day

* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities.

• Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
• Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.

• Competitive compensation, with a starting salary of $37,596 and up to $12,000 in commissions yearly if all sales goals are met.
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone

What We're Looking For

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• WFH Requirements:

+ You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). + You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Possibilities

Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Equal Employment Opportunity

It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.

Apply Now

If you're ready to take the next step in your career and join our team as a Customer Service and Call Center Representative, apply now! Apply for this job