Experienced Sr. Director, Global Customer Education Services – Empowering Teams Through Dynamic Learning Experiences (Remote Eligible)

At arenaflex, we're revolutionizing the way teams work by empowering them to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. As a leader in the industry, we're committed to creating a world where everyone can make an impact and drive meaningful change. We're seeking an experienced Sr. Director, Global Customer Education Services to join our team and lead the development of a world-class learning program that spans modalities and skills.

About arenaflex

arenaflex is a tech company with a human story to tell. We're passionate about empowering teams to achieve their goals and make a lasting impact. Our platform transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform. We're committed to creating a world where everyone can work together seamlessly and achieve their full potential.

Job Summary

As the Sr. Director, Global Customer Education Services, you'll be responsible for leading and inspiring a growing team that designs and delivers compelling and impactful learning experiences to our customers and partners. You'll help re-imagine the customer learning journey by creating a world-class learning program that develops a global workforce of arenaflex ambassadors with the ability to achieve meaningful change. You'll work closely with various organizations within arenaflex, as well as with customer and partner groups, to refine and grow our education services business.

Key Responsibilities

* Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions

• Own the development and delivery of learning experiences for all arenaflex products
• Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments
• Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints
• Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals
• Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem
• Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community
• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort

Essential Qualifications

* Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience

• Excellent collaborator and communicator within and across various levels of the organization
• Strong track record for growing revenue with P&L experience
• Proven leadership skills in motivating and inspiring a team
• Experience designing, managing blended learning and certification programs
• Strong balance of strategic and execution skills
• BA/BS degree required. Advanced degree a plus
• Minimum of 10 years relevant experience

Highly Desirable Qualifications

* Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc

• Experience creating partner/channel momentum for paid training and certification
• Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that everyone should feel welcome and valued, regardless of their background, age, color, or beliefs. We're passionate about empowering our employees to make a difference and drive meaningful change. Our company culture is built on the principles of collaboration, innovation, and continuous improvement.

Compensation and Benefits

arenaflex offers a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market-competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. US Pay Range: $182,500—$238,750 USD

Perks and Benefits

* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees

• Stock - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under arenaflex-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account
• Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer

arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

How to Apply

If you're passionate about empowering teams and driving meaningful change, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job