Experienced Customer Service Representative – Collections Specialist

At arenaflex, we're not just building a career – we're helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our commitment to our people and our communities is unwavering, and we're dedicated to creating an award-winning culture that supports growth, learning, and connection. As a Customer Service Representative – Collections Specialist at arenaflex, you'll play a critical role in maintaining low delinquency and gross losses on current Bankcard accounts. You'll be responsible for helping customers understand their financial obligations and preventing or limiting potential losses to the bank. This is a fast-paced job that requires a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations.

About This Job

The Collector contributes to the Bank's ongoing goal of maintaining low delinquency and gross losses on current Bankcard accounts. You'll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans. This is a very important position that can have a huge impact on the Bank's bottom line.

Key Responsibilities

* Collect on low-risk accounts to minimize the Bank's 30+ delinquency rate

• Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiate repayment options by asking questions and offering applicable solutions
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
• Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Perform other duties as assigned

Work Schedule

* Monday - Thursday: 8:00am- 7:00pm

• Friday: 8:00am - 5:00pm
• Saturday: 8:00am- 12:00pm
• Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

Knowledge, Skills & Abilities Required

* General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

• Familiarity with inbound/outbound/blended dialing environment
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

* High School Diploma or equivalent combination of education and experience required

• 1+ year customer service experience required
• Collections experience preferred

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and learn. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our culture is built on the idea that every individual should have the opportunity to work at a job for which they qualify, and we celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

Work Environment & Company Culture Highlights

At arenaflex, we're proud to have been awarded numerous awards for our company culture. We've been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. Our culture is built on the idea that every individual should have the opportunity to work at a job for which they qualify, and we celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

Compensation, Perks, & Benefits

This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. A reasonable estimate of the current base pay is $15.50 to $20.00 per hour. This position will also be eligible for the following employment benefits:

• Employer-sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

How to Join Our Team

If you're passionate about helping people find financial safety and success, and you're looking for a challenging and rewarding career, we'd love to hear from you. Please create a Candidate Account at the top of the page by selecting "Sign In" upper right corner and sign up for Job Alerts. We'll contact you about positions that match your skills and interests. Apply Job! Apply for this job