Experienced Customer Service Specialist – Government and Corporate Affairs
Join the arenaflex family and embark on a journey that will take you to new heights, both personally and professionally. As a valued member of our team, you'll have the opportunity to explore a world of possibilities, travel the globe, and grow your expertise in a dynamic and inclusive work environment.
Why You'll Love This Job
As a Customer Service Specialist in the Government and Corporate Affairs division at arenaflex, you'll be part of a talented team that promotes and sells air travel, while providing exceptional customer service to our valued clients. Your role will be multifaceted, and you'll have the chance to:
- Promote and sell air travel on arenaflex
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
- Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicate new rules, policies, and procedures that would affect the customer
What You'll Need for Success
To excel in this role, you'll need to possess a unique blend of skills, qualifications, and experience. Here's what we're looking for:
Minimum Qualifications
+ Bachelor's degree in a relevant field or equivalent experience/training + Strong leadership, organizational, and customer contact skills + Ability to be resourceful and creative in problem resolution + High level of initiative, good judgment, and dependability + Satisfactory attendance required
Preferred Qualifications
+ Experience in customer service, sales, or a related field + Knowledge of Native SABRE or similar systems + Proven track record of success in a fast-paced, dynamic environment
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:
- Travel Perks: Explore the world with your family and friends on over 6,800 daily flights across our global network
- Health Benefits: Access to health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more
- Wellness Programs: Stay healthy and balanced with our wellness programs, providing you with the right tools, resources, and support
- 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
Inclusion and Diversity at arenaflex
At arenaflex, we're committed to creating a dynamic and inclusive work environment that celebrates diversity and promotes inclusion. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and create an inclusive work environment that meets and exceeds the needs of our diverse world.
Join the arenaflex Family
If you're ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly, while caring for people on life's journey, we invite you to join our team. Apply now and take the first step towards an exciting new chapter in your career.
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to reviewing your application and welcoming you to the arenaflex family.
About arenaflex
arenaflex is a leading airline that connects people and communities around the world. With a rich history and a commitment to innovation, we're dedicated to providing exceptional customer service, while promoting inclusion and diversity in all that we do. Join our team and be part of a dynamic and inclusive work environment that's shaping the future of air travel. Apply for this job