Experienced Customer Experience Design Co-Op – Spring 2025

Join arenaflex, a world-renowned leader in the travel industry, as a Customer Experience Design Co-Op for the Spring 2025 semester. As a key member of our CXD team, you will have the opportunity to contribute to the development of innovative products, services, and experiences that exceed the expectations of arenaflex's global customer and employee bases.

About arenaflex

arenaflex is a global airline that has been Keep Climbing for over 90 years. Our commitment to delivering exceptional customer experiences has earned us numerous awards and recognition within the industry. As a CXD Co-Op, you will be part of a dynamic team that is dedicated to creating memorable moments for our customers and employees.

Key Responsibilities

As a Customer Experience Design Co-Op, you will provide support to deliver best-in-class products, services, and experiences across various areas of the business. Your responsibilities will include:

• Assisting in market/competitor research and data analysis to inform design decisions
• Contributing to ideation, problem-solving, and marketing efforts to drive customer engagement
• Supporting event planning, business case development, and executive communications/presentation preparation
• Collaborating with cross-functional teams to ensure alignment and consistency across projects
• Developing effective presentations to communicate ideas and recommendations to leaders

CXD Organization Overview

The CXD organization at arenaflex is comprised of several areas, each focused on delivering exceptional customer experiences. As a CXD Co-Op, you will have the opportunity to support one of the following areas:

• Service Recovery Team: Improving employee and customer experiences by enabling frontline staff to deliver premium experiences.
• Onboard Brand Experience Team: Designing, developing, and executing interior product developments for new aircraft deliveries, aircraft modifications, and customer-facing fleet projects.
• Uniform Brand Experience Team: Managing product development, operational program management, and marketing campaigns for uniform-related initiatives.
• Inflight Entertainment Wi-Fi Team: Onboarding new/existing Wi-Fi providers, next-generation product innovation design & development, and marketing communications.
• Inflight Entertainment Delta Sync Seatback Team: Creating a future IFE strategy and product roadmap to deliver an innovative, best-in-class entertainment experience for customers.

What You Need to Succeed

To be successful in this role, you will need to possess the following qualifications:

• Availability: Must be available for three alternating semesters (Spring 2025, Summer 2025, Fall 2025, Spring 2026, Summer 2026)
• Education: Must be enrolled in an accredited College or University during program duration
• Experience: Experience in research analysis, deck building/presentations, project coordination, and communications
• Skills: Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Teamwork: Team-oriented and highly supportive of continuous improvement methodologies
• Communication: Strong organizational, project management, and verbal/written communication skills
• Technical: Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Safety and Security: Consistently prioritizes safety and security of self, others, and personal data
• Diversity and Inclusion: Embraces diverse people, thinking, and styles
• Age and Authorization: Must be at least 18 years of age and have authorization to work in the United States

What Will Give You a Competitive Edge

To stand out in this role, you will need to possess the following preferred qualifications:

• Project Management: Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners
• Presentation Skills: Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders
• Leadership: Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you will need to:

• Listen and Learn: Be able to listen and learn from people with many different perspectives
• Handle Shifting Priorities: Be able to handle shifting priorities that come from the business needs
• Drive Results: Be high performing and interested in driving for results
• Mentorship and Learning: Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

As a CXD Co-Op, you will spend three alternating semesters working full-time at arenaflex and enrolled in courses at your university. The program outline is as follows:

• Co-op Program Duration: Three alternating semesters (Spring 2025, Summer 2025, Fall 2025, Spring 2026, Summer 2026)
• Work and School Schedule: Example: Spring 2025 - working, Summer 2025 - school or off, Fall 2025 - work, and Spring 2026 - school, Summer 2026 - working
• Program Benefits: At the end of the program, you will have one full year of experience and a competitive edge in the job market.

Apply Now

If you are a motivated and creative individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Experience Design Co-Op role at arenaflex. Apply now and take the first step towards a rewarding career in the travel industry. Apply Job! Apply for this job