Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex

Job Summary:

arenaflex is seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer service. Our team is committed to making a positive impact on the lives of our customers, and we are seeking like-minded individuals to join our mission.

Job Responsibilities:

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for the following tasks:

• Provides exceptional customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner
• Registers transactions on assigned sales register, collects cash, and disburses change as required
• Processes voids, returns, delays, discounts, and trades as necessary
• Takes clients to the OTC walkway to assist with finding items
• Maintains counters and retires clean and well-organized, takes stock, and keeps records
• Checks in and costs stock as required or as directed by senior supervisor or shift leader
• Performs tasks assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data is accurate, filling prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Organization policies and procedures related to pharmacy errors and the Quality Improvement Program
• Audits and follows the arenaflex Co. Pharmacy Governance guidelines
• Strictly adheres to the arenaflex Co. policy regarding Honest Intentions Dispensing during all relevant prescription dispensing activities
• Handles calls that do not require individual attention of the pharmacist, including those to doctors
• Processes (revises and resubmits) manual cases for external program prescription services in a timely and efficient manner, and performs other administrative tasks, as assigned by the Pharmacy Director
• Assists and supports Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medications
• Maintains knowledge of Organization resource security methods, and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
• Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
• Builds and maintains displays, including promotional, seasonal, and special displays, and finishes resets and corrections as directed
• Assists with division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items
• Takes on web pick-up responsibilities (screens orders in Picture Care, handles orders (pick items), and delivers orders to customers as they arrive at the store)
• Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store condition and appearance
• Adheres to all organization policies and procedures; maintains respectful relationships with colleagues
• Completes special tasks and other assignments as allocated

Essential Qualifications:

* Bachelor's degree

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in data entry and computer skills
• Familiarity with pharmacy systems and equipment
• Ability to maintain accurate records and perform tasks with high attention to detail
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications:

* Six months of experience in a retail environment

• Previous work experience with arenaflex
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Familiarity with store stock control
• PTCB certification

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in data entry and computer skills
• Familiarity with pharmacy systems and equipment
• Ability to maintain accurate records and perform tasks with high attention to detail
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Familiarity with store stock control
• PTCB certification

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development in a dynamic and innovative company
• Collaborative and supportive work environment with a team of dedicated professionals
• Access to ongoing training and education to stay up-to-date with the latest industry developments and advancements

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our customers
• We offer a flexible and supportive work environment that encourages collaboration, innovation, and growth
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits:

* Competitive salary of $25/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job