Experienced Customer Support & Sales Lead – Community Growth & Development
At arenaflex, we're on a mission to revolutionize the way people live, work, and connect with each other. As a community-driven organization, we're passionate about creating a global network of like-minded individuals who share our values and are eager to take on new challenges. We're now seeking an exceptional Customer Support & Sales Lead to join our team and help us achieve our ambitious goals.
About arenaflex
arenaflex is a dynamic and innovative company that's been at the forefront of remote work and community building for years. Our community, which consists of 1,071 remote professionals from 62 nationalities, has been growing rapidly, and we're now expanding our team to meet the increasing demand for our services. As a result, we're looking for talented individuals who share our passion for community building, customer success, and sales.
The Role
As our Customer Support & Sales Lead, you'll be the face of arenaflex, responsible for building strong relationships with our members, applicants, and stakeholders. Your primary objective will be to ensure that our members have an exceptional experience with our community, from the moment they join to their ongoing journey with us. You'll be the champion of our members' concerns and perspectives, working closely with the rest of the team to address their needs and provide solutions.
Key Responsibilities
* Manage the Tribe Support department, overseeing all email communication with the arenaflex community
- Champion the voice of our members to the rest of the team, ensuring that their concerns and perspectives are heard and addressed
- Help applicants who were accepted by our Admissions team make their decision to join the community and ensure a smooth onboarding journey
- Advise members on which Chapters might be best suited for their journey and discuss concerns
- Write member-facing documentation, PDFs, and communications to inform the community about big updates
- Set aside time to make impactful, long-term improvements and carefully document all processes within your department
Essential Qualifications
* 2+ years of experience working as a customer success manager
- Experience in a sales role, with a proven track record of success
- Impeccable grammar and eloquent written English
- Ability to understand how others feel and put yourself in their shoes
- Strong communication and interpersonal skills
- Ability to work systematically and manage multiple tasks and priorities
- Quick decision-maker with a focus on results
Preferred Qualifications
* Experience in a fully remote work environment
- Familiarity with design tools and basic design skills
- Ability to travel and work remotely with our community
- Experience in community building and management
- Strong problem-solving skills and ability to think creatively
Skills & Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to think creatively
- Ability to work systematically and manage multiple tasks and priorities
- Quick decision-maker with a focus on results
- Impeccable grammar and eloquent written English
- Ability to understand how others feel and put yourself in their shoes
- Strong customer service skills and ability to provide exceptional support
- Experience in sales and marketing, with a proven track record of success
- Ability to work in a fast-paced environment and adapt to changing priorities
Career Growth Opportunities & Learning Benefits
* Opportunity to take on a key role in a growing start-up with a strong brand in a rapidly expanding market
- Fully remote work environment, with the flexibility to work from anywhere in the world
- Sponsored learning resources, including e-books, audiobooks, and online courses
- Opportunity to travel and work remotely with our community
- Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network
Work Environment & Company Culture
* arenaflex is a fully remote work environment, with a focus on flexibility and work-life balance
- Our team is passionate about community building, customer success, and sales, and we're looking for like-minded individuals to join us
- We're a small but mighty team, with a focus on determination and resourcefulness
- We're brave, caring, and explorers at heart, with a passion for innovation and growth
- We lead with humility, treating people with dignity and respect, and we're committed to creating a positive and inclusive work environment
Compensation & Perks
* $30,000 - $50,000 p.a. for full-time (but the role will likely start as part-time)
- Opportunity to take on a key role in a growing start-up with a strong brand in a rapidly expanding market
- Fully remote work environment, with the flexibility to work from anywhere in the world
- Sponsored learning resources, including e-books, audiobooks, and online courses
- Opportunity to travel and work remotely with our community
- Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network
How to Apply
If you're passionate about community building, customer success, and sales, and you're looking for a challenging and rewarding role in a growing start-up, we'd love to hear from you. Please submit your application through our website, including your resume, cover letter, and any relevant work samples or references. We look forward to hearing from you! Apply Job! Apply for this job