Experienced Customer Service and Sales Call Center Representative - Hybrid
Join arenaflex, a global leader in communications and technology, as a Premier Service Consultant specializing in customer retention. As a key member of our team, you'll redefine customer service, creating meaningful connections with each customer and delivering personalized solutions to effectively service customers and retain their business.
About arenaflex
arenaflex is a forward-thinking company that's revolutionizing the way people communicate and access technology. With a rich history of innovation and a commitment to excellence, we're dedicated to providing our customers with the best possible experience. As a Premier Service Consultant, you'll be at the forefront of this mission, working closely with customers to understand their needs and provide tailored solutions that exceed their expectations.
Key Responsibilities
As a Premier Service Consultant, you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. Your key responsibilities will include:
* Instilling confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
* Working in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Using multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
* Being an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Stepping in to perform basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
* Working a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
What You Can Look Forward To
As a Premier Service Consultant at arenaflex, you can look forward to:
* Paid training and additional resources to support success in your new role.
* A competitive hourly rate of $18.31, with the potential to earn up to $36,000 in commissions yearly if all sales goals are met.
* A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
* Opportunities for career growth and development, including training on the latest technology, devices, and products.
* A dynamic and supportive work environment that encourages collaboration and innovation.
Requirements
To be successful in this role, you'll need:
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
* Occasional overtime may be required.
* A reliable and secure internet connection, as well as a dedicated work area that meets arenaflex's work-from-home standards.
Work-from-Home Requirements
As a work-from-home representative, you'll need to:
* Have a verified internet service that meets arenaflex's technical and security standards.
* Have a dedicated work area that meets arenaflex's work-from-home standards, including a desk, chair, electrical outlet, and direct LAN connection.
* Be available, accessible, and accountable to work during established work schedules and shifts.
* Follow technical support processes, comply with organizational security and compliance standards, and participate in workspace audits.
Career Growth Opportunities
arenaflex offers a range of career growth opportunities, including:
* Training on the latest technology, devices, and products.
* Opportunities to work in different areas of the business, including sales, customer service, and technical support.
* A dynamic and supportive work environment that encourages collaboration and innovation.
* A comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
Why Join arenaflex?
At arenaflex, we're passionate about providing our customers with the best possible experience. We're a company that values innovation, excellence, and customer satisfaction. As a Premier Service Consultant, you'll be at the forefront of this mission, working closely with customers to understand their needs and provide tailored solutions that exceed their expectations. If you're looking for a challenging and rewarding career opportunity, join arenaflex today!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please let us know.
Apply Now
If you're ready to take the lead as the voice of arenaflex, apply now! We can't wait to hear from you.