Experienced Full Stack Customer Service Representative – Data Entry & Patient Enrollment

Join arenaflex, a leading healthcare and retail company, in revolutionizing the way we deliver patient care and services. As a Full Stack Customer Service Representative, you will be at the forefront of our customer-centric approach, providing exceptional support to patients and healthcare professionals while ensuring seamless data entry and patient enrollment processes.

About arenaflex

arenaflex is a pioneering healthcare and retail company, committed to making a positive impact on people's lives through better health. With a legacy of over a century, we have grown to become one of the largest retail pharmacy chains in the United States, serving almost 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing an omnichannel experience, backed by cutting-edge technology and a team of dedicated professionals.

Job Summary

We are seeking an experienced Full Stack Customer Service Representative to join our team in Orlando, USA. As a key member of our customer service team, you will be responsible for providing exceptional support to patients and healthcare professionals, while ensuring accurate and efficient data entry and patient enrollment processes. This is a full-time remote position, offering a competitive hourly rate of $25-$35.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve External Exceptions by reviewing, gathering data, making recommendations, and resubmitting for processing according to individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve External Exceptions.
• Provide support to Pharmacists, both those in the office and those in other areas, and identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain a current pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online).
• Essential web browsing skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35.

• Opportunity to work with a leading healthcare and retail company.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Collaborative and dynamic work environment.
• Flexible remote work arrangement.
• Opportunities for career growth and advancement.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job