Experienced Customer Service Representative – Call Center

Join arenaflex, a leading automotive retailer, in a dynamic call center environment and kickstart your career in customer service! As a Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional support to our customers over the phone and email. If you're passionate about providing top-notch service, handling diverse customer inquiries, and working in a fast-paced environment, this is the perfect opportunity for you. We're committed to fostering a culture of inclusivity, growth, and innovation, and we're excited to welcome talented individuals like you to our team.

About arenaflex

arenaflex is the largest automotive retailer in North America, listed on the Fortune 500 (NYSE: LAD). Our mission is to drive growth powered by people, and we're dedicated to building a workplace that ignites ideas and opportunities to earn customers for life. With thousands of vehicles and hundreds of locations, the career possibilities are endless. We're committed to making the customer experience better, whether in person, online, or a combination of both.

Responsibilities

As a Customer Service Representative, you'll be responsible for handling inbound calls from customers in a call center environment while delivering quality service. Your key responsibilities will include:

• Handling inbound calls from customers, providing excellent customer service, and accurately capturing data using company loan processing systems
• Monitoring customer account details for non-payments, declined payments, delayed payments, and other irregularities
• Preparing documents as needed to fulfill customer requests
• Educating and counseling customers on account terms
• Maintaining and ensuring accurate, up-to-date customer account information
• Forwarding delinquent accounts to the appropriate Collections Team for account management
• Performing other duties as assigned

Requirements

To succeed in this role, you'll need:

• Previous telephone customer service experience (preferred)
• Ability to perform accurate data input into a variety of software
• Strong attention to detail
• Excellent communication skills
• Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
• Strong PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Ability to work in a fast-paced environment and adapt to change
• Strong sense of urgency and ability to prioritize tasks effectively

Competencies

To thrive in this role, you'll need to demonstrate the following competencies:

• Does the right thing, takes action, and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results
• Thrives on a team, stays positive, and lives our values

Work Environment and Culture

As a Customer Service Representative at arenaflex, you'll work in a dynamic call center environment with a team of dedicated professionals. Our office is located in Tigard, OR, and we offer a variety of schedules to accommodate your needs. We're committed to fostering a culture of inclusivity, growth, and innovation, and we're excited to welcome talented individuals like you to our team.

Benefits

We offer a comprehensive benefits package, including:

• Competitive pay ($20/hr - $21/hr)
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

How to Apply

If you're passionate about customer service and want to join a dynamic team, apply now! We're committed to equal employment opportunity and consider qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, growth, and innovation, and we're excited to welcome talented individuals like you to our team. Apply for this job