Experienced Mid-Level Application Support Specialist with Chat Support – Federal Technical Support Services

At arenaflex, we're dedicated to delivering exceptional technical support services to our clients, and we're seeking a talented Mid-Level Application Support Specialist with Chat Support to join our team. As a key member of our support team, you'll have the opportunity to develop your skills, advance your career, and make a meaningful impact on our clients' success.

Why Choose arenaflex?

At arenaflex, we believe in investing in our employees' growth and well-being. That's why we offer a comprehensive total rewards package, including:

• Medical, dental, and vision insurance to ensure your physical and mental health
• Paid parental leave to support your family's needs
• Immediate vesting in our 401(k) plan to help you secure your financial future
• Earned bonuses and awards to recognize your hard work and dedication
• Professional training reimbursement to help you develop new skills and advance your career
• A supportive and collaborative work environment that fosters open communication and teamwork
• Flexible work arrangements, including a fully remote position, to balance your work and personal life

What to Expect:

As a Mid-Level Application Support Specialist with Chat Support, you'll be responsible for:

• Enhancing and developing a comprehensive knowledge base for client-owned applications, ensuring that our team has the resources they need to provide exceptional support
• Designing and delivering engaging training programs for staff on Salesforce and Amazon Connect functionalities, helping our team stay up-to-date with the latest technologies and best practices
• Providing expert-level support for Tier 1 and Tier 2 incidents involving relevant applications, using your technical expertise to resolve complex issues and ensure our clients' systems are running smoothly
• Serving as an escalation point for common application issues, prioritizing issues appropriately to ensure timely resolution and minimize downtime
• Utilizing chat and soft phone features to assist customers with inquiries regarding agency mission systems, providing personalized support and ensuring a positive customer experience

What We're Looking For:

To succeed in this role, you'll need:

• A minimum of 2 years of relevant work experience with Salesforce and/or Amazon Connect, with a strong understanding of these technologies and their applications
• Demonstrated experience in developing knowledge articles and creating staff training, with a focus on clear communication and effective learning
• Proven skills in delivering exceptional customer service, with a commitment to empathy, active listening, and problem-solving
• Proficient technical skills with Salesforce, Amazon Connect, and web-based applications, with the ability to troubleshoot and resolve complex issues
• Exceptional interpersonal and communication skills, with the ability to work effectively with diverse teams and stakeholders

How to Stand Out:

While the above qualifications are essential, we're also looking for candidates with:

• Prior experience in a technical support environment, specifically Tier 1 and Tier 2, with a strong understanding of the challenges and opportunities in this field
• Superior organizational skills with the ability to manage multiple projects and tasks, prioritizing effectively and meeting deadlines

Join Our Team:

At arenaflex, we're committed to fostering a diverse, inclusive, and equitable work environment that values and celebrates the unique perspectives and experiences of our employees. We're an equal-opportunity employer, and we welcome applications from candidates of all backgrounds and identities.

How to Apply:

If you're a motivated and talented individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Opportunity Employer:

arenaflex is an equal-opportunity employer, and we're committed to providing a fair, transparent, and secure hiring environment for all candidates. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

Note:

arenaflex is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply for this job