Experienced Customer Service Operations Supervisor – Remote Patient Access Support Team Lead

At arenaflex, we are committed to delivering exceptional patient care and support through our innovative customer service solutions. As an Experienced Customer Service Operations Supervisor, you will play a vital role in leading our remote patient access support team, ensuring seamless interactions with patients, clients, and internal stakeholders. If you are a results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving patient outcomes through innovative solutions and exceptional customer service. Our mission-driven team is passionate about delivering high-quality care and support to patients, clients, and healthcare professionals. As a customer-centric organization, we prioritize building strong relationships with our stakeholders and fostering a culture of inclusivity, innovation, and accountability.

Key Responsibilities

As an Experienced Customer Service Operations Supervisor, you will be responsible for:

• Collaboratively overseeing daily operations for an inbound and outbound patient access support team of 70+ team members
• Maintaining development/training goals for team members in a 100% remote setting
• Creating and maintaining Standard Operating Procedures and work instructions specific to the program
• Conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership
• Testing, solving, and approving program changes, including those related to Information Technology, platform upgrades, and modifications to program business rules
• Handling creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities and other standard HR responsibilities as a people leader
• Conducting development-based biweekly/monthly/quarterly 1x1s with team members and providing effective coaching and feedback on both performance improvement and goal setting
• Collaborating with internal business partners to provide effective responses and resolutions to complex program-related issues
• Effectively managing time and independently prioritizing work responsibilities to meet key deadlines as assigned by manager
• Maintaining daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills

Essential Qualifications

* Bachelor's degree or equivalent work experience

• 3-5 years of experience in a related field
• Previous management experience
• Strong communication and presentation skills
• Commitment to the continued development of oneself and team members

Preferred Qualifications

* Experience in a customer service or patient access support role

• Proven track record of leadership and team management
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Experience with process improvement and change management

Skills and Competencies

* Excellent communication, interpersonal, and leadership skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Experience with process improvement and change management
• Strong technical skills, including proficiency in Microsoft Office and other relevant software applications
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Service Operations Supervisor, you will have opportunities to:

• Develop leadership and management skills through training and mentorship programs
• Participate in process improvement initiatives and contribute to the development of new policies and procedures
• Collaborate with internal stakeholders to drive business results and improve patient outcomes
• Access training and development programs to enhance your skills and knowledge
• Participate in performance-based bonuses and recognition programs

Work Environment and Company Culture

As a remote employee, you will work from the comfort of your own home or designated workspace. arenaflex provides a comprehensive remote work policy, including:

• A dedicated, quiet, private, distraction-free environment with access to high-speed internet
• A computer, technology, and equipment needed to successfully perform your job
• Opportunities for collaboration and connection with colleagues through virtual meetings and communication tools
• A culture of inclusivity, innovation, and accountability, where employees are valued and respected

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $65,500 - $93,550
• Bonus eligibility (terms and conditions apply)
• A wide variety of benefits and programs to support health and well-being, including:

+ Medical, dental, and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before payday with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs

Application and Selection Process

If you are a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application as soon as possible, as the application window is anticipated to close on February 11, 2025. arenaflex is an Equal Opportunity/Affirmative Action employer. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. We welcome applications from diverse candidates, including those who are back-to-work, people with disabilities, without a college degree, and Veterans. Apply Job! Apply for this job