Experienced Senior Director, Customer and Marketing Data, Applied AI, and Analytics – Visionary Leader for arenaflex

At arenaflex, we're revolutionizing the way we approach customer and marketing data, applied AI, and analytics. As a seasoned leader, you'll have the opportunity to shape the future of our organization and drive innovation in the industry. We're seeking an experienced Senior Director to join our team and lead our customer and marketing data, applied AI, and analytics efforts.

About arenaflex

arenaflex is a leading innovator in the field of customer and marketing data, applied AI, and analytics. Our mission is to empower businesses to make data-driven decisions and drive growth through cutting-edge technology and innovative solutions. With a strong focus on customer satisfaction and employee development, we're committed to creating a positive and inclusive work environment that fosters collaboration and creativity.

Job Summary

As a Senior Director, Customer and Marketing Data, Applied AI, and Analytics, you'll be responsible for leading our customer and marketing data, applied AI, and analytics efforts, driving business growth, and shaping the future of our organization. You'll work closely with cross-functional teams, including product, engineering, analytics, and user experience design, to develop and execute strategies that drive results. Your expertise in data science, product management, and leadership will be essential in driving innovation and growth at arenaflex.

Key Responsibilities

* Develops the long-term vision of a data product portfolio or strategic capability that drives strategies, requirements, and roadmaps; understands the competitive landscape and directly influences the enterprise in how it makes portfolio-specific decisions; owns the different product roadmaps that make up the product portfolio; and influences investment choices that yield long-term customer benefits in support of the vision.

• Owns and leads the customer, loyalty, and marketing data ecosystem and serves the customer and marketing organization with actionable analytics to support delivering top-line sales and productivity improvements.
• Develops a culture of innovation and experimentation and encourages two-way door initiatives that address customer needs.
• Owns annual planning for the product portfolio and represents the team in discussions with executives.
• Owns the user experience (UX) and sets the direction for the UX design of products within the product portfolio or strategic capability.
• Defines processes and measurements for the team to effectively track development work and triage bugs of products in the product portfolio.
• Partners with relevant stakeholders and leads and owns the development of launch and go-to-market plans of products within the product portfolio or strategic capability.
• Identifies issues and blockers that may delay the launch or impede the success of products in the product portfolio or strategic capability, communicates to leadership, assesses alternatives to resolve, and takes action to resolve.
• Ensures customer and business goals remain aligned with identified customer needs; sets the strategy for customer engagement and leads its execution.
• Engages with internal and external thought leaders to drive product leadership within the portfolio.
• Leads and owns operational product strategy of the portfolio or strategic capability and ensures alignment with other portfolio owners.
• Facilitates an understanding among the team of broader organizational goals and the role each team plays; audits team goals and is accountable for product portfolio performance against broader organizational goals.
• Leads a team in support of achieving the company's mission. Manages performance and fosters an inclusive environment to help associates achieve their potential.
• Leverages data and analytics to provide competitive analysis, drive decision making, assess the health and effectiveness of assigned products and related P&L impacts, and deliver recommendations to key stakeholders.
• Develops and presents communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient.
• Monitors technology trends and anticipates their impact on the product roadmap; leverages this understanding to drive innovation.
• Collaborates with the broader product and technology management community to understand dependencies and create a community of practice.

Essential Qualifications

* 12 years of experience in software engineering, data science, and/or product management

• 7 years of direct team leadership experience across software engineering, product management, or data science
• Prior experience in marketing, customer, and retail media networks analytics, building, deploying, and operationalizing highly scalable, resilient, and critical data technology solutions solving business problems in a product model
• Bachelor's degree in business, technology, or related field (or equivalent work experience in lieu of degree)

Preferred Qualifications

* Experience working with software development teams to launch online products

• Experience with large-scale order management and inventory systems
• Experience with customer relationship management systems
• Master's degree in business administration or similar advanced degree

What We Offer

* Competitive salary range: $179,000.00 - $340,100.00 annually

• Opportunity to work with a leading innovator in the field of customer and marketing data, applied AI, and analytics
• Collaborative and inclusive work environment
• Professional development opportunities
• Flexible remote work arrangement
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about making a difference in the lives of our customers and employees. We're dedicated to providing a safe and supportive workplace that encourages open communication, diversity, and inclusion.

How to Apply

If you're a seasoned leader with a passion for customer and marketing data, applied AI, and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. arenaflex believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information, and products; partnering, supervising, and regularly working with other arenaflex employees; and adhering to and monitoring compliance and safety guidelines. Apply for this job