Credit & Collections Associate

Credit & Collections AssociateLocation: Cedar Rapids, IA (Partial Remote)Employment Type: Contract Role OverviewThis position is responsible for handling incoming and outgoing collections-related calls with customers, community assistance agencies, and collection agencies. The role involves processing paperwork to support various collections activities, including bankruptcies and probates, while maintaining a high level of customer service and confidentiality. Key ResponsibilitiesProcess bankruptcy activities, including identifying new filings, preparing paperwork for claims, and performing follow-up.Respond to inquiries from community assistance agencies regarding customer accounts, balances, and payment options.Provide support to community assistance agencies for the online Energy Assistance Center (EAC) application.Research and process probate claims and manage non-utility accounts with outstanding balances.Handle incoming calls from collection agencies, answer questions, and prepare paperwork for small claims activity.Make outgoing collections calls to customers to discuss past-due balances, process payments, and set up payment arrangements.Complete collection activities related to deposits, including notifications and service severance.Assist with payment processing as needed.Required QualificationsExperience: 2+ years of related experience in customer service and collections. Skills & Abilities:Basic knowledge of customer service, collections processes, and CIS system account management.Demonstrated commitment to excellence in customer service.Effective interpersonal, verbal, and written communication skills.Proficiency with computer software programs (e.g., email, word processing, spreadsheet).Ability to maintain confidentiality with customer information.Proficient in basic math.Demonstrated ability to manage multiple tasks and responsibilities.Ability to work in a diverse and inclusive environment.Preferred QualificationsAn Associate Degree is preferred.Experience with customer information systems is preferred.Compensation & BenefitsThe pay rate for this position is between $30.00 and $36.00 per hour. Specific benefits packages may be available to eligible employees. We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apply tot his job Apply To this Job