Billing and Collections Manager

Brown’s Medical Imaging (BMI) is seeking a hands-on, results-driven Billing and Collections Manager to lead and transform the accounts receivable function across our equipment sales, service contracts, and parts business lines. This role will be responsible for driving down DSO, improving cash flow predictability, and building scalable collections processes in a fast-growing, operationally complex environment. The Collections Manager will lead a team of three and partner closely with Sales, Service, and Finance leadership to resolve billing issues, enhance customer experience, and ensure disciplined cash collections. This is a builder role—ideal for someone who has successfully implemented structure, accountability, and technology within a growing organization. Key Responsibilities 1. Drive Cash Collections & Reduce DSO Own BMI’s collections strategy across: Capital equipment sales (large-dollar) Service contracts (recurring revenue / MSA structures) Parts and ad hoc T&M service billing Develop targeted collection strategies by revenue stream and customer type (IDNs, hospitals, imaging centers, physician groups) Actively manage high-dollar and aged receivables, including direct customer engagement Establish clear escalation protocols for delinquent accounts 2. Build & Standardize Collections Processes Design and implement formal collections workflows, including: Call cadence and follow-up schedules Dispute identification and resolution processes Promise-to-pay tracking and accountability Create a collections waterfall / roll-forward Partner with Accounting to support: Bad debt reserve methodology (GAAP / CECL alignment) Clean cutoff and accurate aging classification Identify root causes of delays (billing errors, contract setup, service documentation gaps) Initiate credit memos and write offs

• Lead & Develop the Collections Team

Manage, coach, and develop a team of three collections specialists Establish clear KPIs, including: DSO reduction targets Calls / touches per account Promise-to-pay conversion rates Dispute resolution timelines Implement performance management routines (weekly pipeline reviews, aging reviews) Build a culture of accountability, urgency, and customer professionalism 4. Leverage Technology (Microsoft Dynamics 365) Optimize use of Microsoft Dynamics 365 (Business Central and/or CE) and iSolutions for: A/R aging and collections dashboards Customer communication tracking Automated reminders and workflows Partner with Finance Systems to: Improve reporting visibility (aging, collections effectiveness) Build dashboards and exports for leadership reporting Utilize Excel and/or BI tools to create actionable insights and trend analysis 5. Cross-Functional Partnership Collaborate with Sales Team – align on customer communication and escalation strategy Service Operations – resolve service-related billing disputes and contract issues Accounting/Finance – ensure billing accuracy and alignment with revenue recognition Support customer onboarding and contract setup to prevent downstream A/R issues 6. Reporting & Insights Deliver weekly and monthly reporting to Controller/CFO, including: DSO trends and drivers Aging by bucket and customer segment Cash collections vs. forecast Dispute volumes and root causes Provide actionable recommendations to improve working capital performance Qualifications 5–8+ years of A/R and collections experience, including team leadership Proven success in reducing DSO and improving collections performance Experience building or improving collections processes in a growing, operationally complex business Strong analytical skills with deep experience in aging analysis and KPI tracking Advanced Excel capabilities (pivot tables, lookups, reporting) Experience in Medical imaging, healthcare services, or capital equipment businesses Managing collections across equipment + recurring service revenue streams Hands-on experience with Microsoft Dynamics 365 (Business Central and/or CE) Service agreements / MSAs; Milestone or capital project-based billing; Healthcare customer dynamics (hospitals, IDNs, outpatient imaging centers) Measurable reduction in DSO Decrease in >90-day aging balances Improved cash collections vs. forecast Reduction in billing disputes and resolution cycle time Implementation of standardized collections processes and reporting Increased team product Apply tot his job Apply To this Job