Business Intelligence Project Coordinator

We're not just behavioral health people—we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The Business Intelligence Project Coordinator is responsible for organizing, coordinating, and driving visibility into BI initiatives across the organization. This role serves as the primary point of coordination between business stakeholders and the BI team, ensuring that projects are clearly defined, properly documented, prioritized appropriately, and executed efficiently. This position is not a traditional analyst or developer role. Instead, it is focused on requirements intake, backlog management, stakeholder communication, documentation, and coordination of BI workstreams, with the ability to support smaller analytics efforts as needed. The ideal candidate is highly organized, detail-oriented, and an exceptional communicator who can understand business needs, translate them into structured requirements, and ensure alignment between stakeholders and the BI team.

• Requirements Gathering & Business Translation
• Serve as the primary intake point for BI requests and initiatives across the organization.
• Gather, document, and refine business requirements from operational, clinical, and leadership stakeholders.
• Translate business needs into clear, structured requirements that can be executed by BI developers.
• Ensure alignment on definitions, KPIs, scope, and expected outcomes before development begins.
• Act as a bridge between business stakeholders and technical teams, ensuring clarity on both sides.
• BI Project Coordination
• Coordinate BI initiatives from intake through delivery, ensuring clear timelines, ownership, and accountability.
• Track progress across multiple projects and provide regular updates to stakeholders and leadership.
• Identify risks, dependencies, and blockers, and escalate as needed.
• Ensure projects are well-organized, documented, and progressing according to priorities.
• Backlog Management & Prioritization
• Maintain and continuously refine the BI backlog, ensuring requests are clearly defined and properly categorized.
• Partner with BI leadership to prioritize work based on business impact, urgency, and resource availability.
• Remove duplicate, outdated, or unclear requests to maintain a clean and actionable backlog.
• Ensure all backlog items have sufficient documentation and clarity before being assigned.
• BI Communication & Stakeholder Engagement
• Manage communication of BI initiatives, updates, and priorities across the organization.
• Provide clear, consistent updates on project status, timelines, and deliverables.
• Build strong relationships with stakeholders and develop a deep understanding of operational workflows and needs.
• Ensure stakeholders feel informed, supported, and aligned throughout the lifecycle of BI projects.
• Documentation & Organizational Excellence
• Document all meetings, decisions, requirements, and action items in a clear and structured format.
• Maintain organized records of project artifacts, requirements, and communication history.
• Establish and enforce documentation standards across BI initiatives.
• Ensure continuity and traceability across projects through consistent documentation practices.
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