Lead Director, Growth Operations and Strategic Initiative
Company: Oak Street Health Title: Lead Director, Growth Operations & Strategic Initiatives Location: Remote (opportunity for Hybrid work in Chicago, IL) Role Description The Growth Effectiveness & Strategy team at Oak Street Health supports the broader Growth organization to improve and expand our Growth strategy and operations. The Growth team is broadly focused on helping Oak Street Health engage more adults on Medicare in the communities we serve by introducing them to our innovative and transformative approach to providing high-quality care. The Lead Director of Growth Operations & Strategic Initiatives will report into the AVP of Growth Effectiveness and Strategy, while working closely with the Senior Director of Growth Strategy & Analytics. This leader will partner closely with leadership across the organization, including our Chief Growth Officer and Division Presidents to develop and refine Oak Street’s growth strategy and will be responsible for designing and executing initiatives that support organizational growth priorities. This leader will also be accountable for transforming and automating how we analyze, report, and generate insights from growth performance data. The ideal candidate will have strong communication and implementation skills, be self-directed, and enjoy working with a team in a fast-paced environment, while bringing his/her experience, leadership, change management, and innovative ideas. Core Responsibilities
- Manage a team of direct reports (Analyst - Manager levels) to support Growth analytics and efficiency
- Drive strategic problem solving, opportunity analyses & new idea generation for initiatives within the Growth team
- Scope and execute initiatives to drive growth efficiency
- Drive cross-functional stakeholder engagement across Growth, Product, Data, Patient Experience & Service Operations to achieve alignment on key initiatives
- Elicit feedback/input on these strategic Growth initiatives from various field cohorts (e.g., Regional Directors of Growth, Regional Vice Presidents, Division Presidents)
- Closely collaborate with corporate teams to drive operational decisions
- Analyze performance data across Growth channels to derive insights that will improve performance, guide field leader conversations, and support management decisions Drive transformation and process improvement for data/analytics function, including implementation of best-in-class analytics tools, automation, and use of Artificial Intelligence in team’s work
- Create content for executive-level meetings
- Other duties as assigned
What are we looking for? We’re looking for motivated, entrepreneurial individuals with:
- Outstanding communication skills
- Experience in a highly analytical fast-paced environment; management consulting, investment banking, or private equity experience a plus
- Excellent problem-solving and analytical skills and impeccable business judgment
- An ability to independently pursue and implement solutions to complex problems
- A history of taking ownership and delivering results
- Exceptional humility, a bias toward listening, and a natural inclination to dive in and get your hands dirty
- Strong relationship management skills that can quickly build and develop relationships with others throughout the organization
- A positive and empathetic attitude -- you motivate others to overcome challenges
- Unimpeachable integrity
- Highly proficient with Microsoft Excel & PowerPoint or Google equivalent (GoogleSheets, Google Slides)
- Highly proficient with more advanced analytics tools (e.g., SQL, Python, Alteryx, Dataiku, Power BI/Tableau) and analytics automation / Artificial Intelligence tools
- Proficiency with Salesforce a plus
- Experience working with cross-functional teams
- MBA or other advanced degree a plus
- US work authorization
- Someone who embodies being “Oaky”
What does being “Oaky” look like:
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Why Oak Street Health: Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities and focused on the quality of care over the volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passi Apply tot his job Apply To this Job