[Hiring] Patient Engagement Director @Heartbeat Health

Role Description As we continue to scale, we are launching a brand-new Patient Engagement function — a strategic, cross-functional team focused on improving patient engagement, follow-through, and activation across our programs. We are hiring a Patient Engagement Director to build this function from the ground up. This role will start as a senior individual contributor and is expected to grow into a people leadership role as the Patient Engagement team scales. In this role, you will help develop, define, and partner with our teams to launch and scale patient activation and engagement at Heartbeat Health. You’ll identify where and why patients disengage; design and iterate programs and workflows to improve activation; and partner closely with the Clinical, Product, Marketing, Data, and Operations teams to turn insights into action. Your role is to help take us to the next level – by helping establish the strategy, operating model, and success metrics for this work. What You'll Do:

• Help build and launch a more programmatic approach to our patient activation and engagement, including working with the team to define scope, goals, and success metrics.
• Analyze patient journey data to identify drivers of low activation and opportunities for improvement.
• Design and help implement activation strategies across workflows, tooling, and patient communications.
• Partner cross-functionally with Clinical, Product, Data, Growth, and Operations teams to influence roadmap decisions and operational changes.
• Help develop scalable programs, playbooks, and processes to improve patient engagement and follow-through.
• Help establish KPIs and reporting to measure activation, conversion, and program effectiveness.
• Serve as the internal subject matter expert on patient engagement and activation best practices.
• Test, iterate, and continuously improve activation and engagement strategies based on data and outcomes.

Qualifications

• 10+ years of total experience with 7+ years focused in healthcare operations, patient engagement, provider engagement, patient access, population health, digital health, product strategy, or related fields.
• Experience designing and launching programs or workflows that improve patient engagement, activation, or outcomes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Comfortable operating in ambiguity and building structure from the ground up.
• Excellent communicator who can influence across teams and levels.
• Highly collaborative, pragmatic, and execution-oriented.
• Interest in growing into a people manager over time.
• Bachelor’s degree required; advanced degree in public health, healthcare administration, business, or related field is a plus.
• Sense of humor is a must.

Benefits

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered.
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation.
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate.
• We care about diversity: diversity allows us to build an excellent patient experience.
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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