Data & CRM Manager

About the position The American Association of People with Disabilities (AAPD) seeks a detail-oriented, solutions-driven Data & CRM Manager to manage and steward AAPD’s constituent data with a strong emphasis on data fidelity — ensuring data is accurate, consistent, reliable, and usable — primarily in support of the Communications team. Reporting to the Digital Director within the Communications Department, this role is first and foremost responsible for managing and maintaining AAPD’s CRM (currently EveryAction); organizing, structuring, and gathering data and digital files that support communications and external-facing work; and translating high-quality data into insight and reporting that can be used by staff for more informed decision-making. The Data & CRM Manager serves as a central resource for how data is collected, organized, governed, analyzed, and used across the organization. They support strategic discussions, develop and maintain data management standard operating procedures (SOPs), help manage data migrations and system integrations, and provide guidance to other teams on best practices — particularly when work involves communications, advocacy, fundraising, or other external stakeholders. This role also supports the development of KPIs aligned with organizational goals or objectives and assists with basic research needs tied to communications strategy and evaluation.

Responsibilities

• Serve as AAPD’s EveryAction account administrator, managing user access, data hygiene, documentation, and system performance
• Assist in evaluating whether EveryAction meets AAPD’s current and future CRM needs and recommend alternatives or changes when improvements or transitions would better support the organization
• Own the integrity, structure, and fidelity of contact data, with a primary emphasis on communications, engagement, and external reporting needs
• Develop, document, and maintain data management standard operating procedures (SOPs) covering data entry, governance, reporting, and use
• Integrate, maintain, and help evolve connections between EveryAction and platforms such as Mailchimp, Quorum, WordPress, and Zapier
• Support the planning and execution of data migrations, including data mapping, validation, testing, and post-migration cleanup, primarily in our CRM
• Help manage and document system integrations and platform transitions, partnering with internal stakeholders and external vendors to ensure continuity and minimal disruption
• Collaborate with the Digital Director and Senior Director of Communications to ensure CRM data supports communications strategy, audience growth, digital campaigns, fundraising, and strategic planning
• Monitor and responsibly assess AI-enabled CRM features, implementing them only when aligned with organizational priorities and established data governance standards
• Support the Digital Director in advancing CRM-focused data governance and cross-departmental collaboration, ensuring that contact data standards, documentation, and workflows are aligned and consistently implemented across teams
• Organize, collect, analyze, and prepare high-quality data and analytics to support communications reporting, storytelling, evaluation, and external-facing materials, incorporating guidance from staff who manage key communications platforms, channels, and priorities
• Build dashboards and reports that track communications performance, engagement, and campaign outcomes, with the ability to extend reporting to advocacy and fundraising when aligned
• Support strategic discussions by producing data summaries, trend analysis, and insights that inform planning, prioritization, and evaluation
• Help define and operationalize KPIs that support AAPD’s organizational goals or objectives, particularly those related to communications and audience engagement
• Work on cross-team collaboration and capacity building, supporting the Digital Director in ensuring the CRM is a useful tool for all AAPD teams and that other teams know how to use it
• Translate data into clear, accessible insights and narratives for the Communications team, senior leadership, and, when appropriate, external audiences
• Support the development and implementation of internal guidance for responsible and accessible use of AI-enabled tools within CRM and reporting workflows, consistent with AAPD’s evolving internal policies
• Support research, reporting, data governance, and cross-team coordination in partnership with the Digital Director, strengthening data standards, accessible reporting systems, and effective data use across the organization

Requirements

• 4+ years of professional experience managing organizational data or CRM systems within a nonprofit or mission-driven environment
• Proven experience administering EveryAction or a comparable CRM (e.g., Salesforce NPSP, Raiser’s Edge, HubSpot, Virtuous)
• Demonstrated experience managing data quality, fidelity, segmentation, deduplication, and governance
• Experience supporting or participating in data migrations and system integrations
• Strong analytical and reporting skills; advanced proficiency in Excel or Google Sheets
• Understanding of data privacy and security best practices in a nonprofit or advocacy context
• Excellent written and verbal communication skills, with the ability to explain data concepts to non-technical colleagues
• Strong attention to detail
• Commitment to AAPD’s mission to advance the political and economic power of people with disabilities

Nice-to-haves

• Familiarity with automation tools such as Zapier
• Experience with digital engagement analytics (e.g., Google Analytics, Meta Business Suite, LinkedIn Insights)
• Experience supporting digital asset organization or metadata management
• Understanding of accessibility standards for digital content and data (WCAG, Section 508)
• Experience in disability rights, advocacy, or other social-impact work

Benefits

• Unlimited PTO
• flexible work schedule
• 100% employer-paid medical, dental, and vision coverage for the employee and dependents (up to $1500/month)
• 403(b) retirement account with up to 5% matching employer contribution.

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