Senior Engineering Manager, Quality
Senior Engineering Manager, Quality
Overview
Most QA practices are solving the wrong problem. We're not looking for someone to manage a test team — we're looking for an engineering leader who has thought deeply about what quality actually means when software development is being reshaped by AI, and has a clear thesis about what comes next. This role leads a lean, high-leverage engineering capability focused on production quality and incident response. You'll set the quality philosophy for doxy.me's engineering organisation, own the Test and Rapid Response engineering, and shape how engineering teams think about risk, confidence, and speed. If your instinct is to build a bigger QA practice with more process and more tests, this isn't the right role. Who You Are You're a software engineering manager first, with real depth in quality engineering. You've led engineering and test teams — been accountable for their output, their growth, and their delivery — and you've applied that lens specifically to quality. You understand test strategy, but you're not defined by it. You have a clear point of view on why traditional QA structures are mostly broken, and you can articulate what replaces them. You've made the call to delete more tests than you've written. You've seen coverage metrics lie. You know the difference between a quality function that creates confidence and one that just creates ceremony. You have genuine conviction about AI-augmented engineering — not because it's trendy, but because you've seen what's possible when intelligent tooling handles the toil and engineers focus on judgment. You have real opinions on where LLM-based test generation works, where it doesn't, and what a genuinely AI-first approach to quality looks like in practice. You think about org design as much as test design. How do you build a small, high-leverage team that punches well above its weight? How do you build quality thinking into engineering culture before code is written, not just after? Those questions excite you.
What You'll Do
Define what quality means at doxy.me — ground strategy in Provider and Patient outcomes across web, mobile, and backend. Hold the org to signals that reflect real customer impact, not coverage volume. Lead Test Engineering — Test Engineers report to you, matrixed into product squads. Set the standard for how they operate, coach their growth, and define how quality embeds into daily delivery as AI reshapes how software is built and tested. Own Rapid Response — triage, prioritise, and drive resolution of high-priority production issues end-to-end. Set SLAs, run the process, keep the team steady under pressure, and be the clear bridge between what customers are experiencing and what engineering is doing about it. Audit existing test practices without sentiment — identify low-value, slow, and bloated coverage. Make the tough calls to cut it, even when it's unpopular. Set the philosophy for AI-augmented testing — define how intelligent tooling, automated maintenance, and risk-driven coverage should work at doxy.me. Free engineers to focus on judgment, not mechanical upkeep. Shape engineering enablement — work with EMs and Staff Engineers to identify where shared standards multiply delivery quality across every squad. Coach on quality thinking — help engineers and managers understand what good looks like and why coverage volume isn't the goal. Your Skills Engineering management depth — you've led teams, owned their output, and understand how engineering orgs work Real quality engineering expertise — unit, integration, E2E, contract, exploratory — and crucially, when each doesn't earn its place Honest experience with AI-assisted testing — LLM-based generation, intelligent test selection, coverage analysis — including where current tooling falls short Strong opinions on what healthy product testing looks like Able to articulate quality ROI in business terms Strong data literacy Familiarity with modern automation frameworks and CI/CD tooling Logistics (Interview Process) 1st Stage — Recruiter screen 2nd Stage — Hiring manager conversation with SVP Operations & Engineering (role scope, philosophy, mutual fit) 3rd Stage — Practical panel: a short quality strategy exercise followed by a conversation with our Quality Practice Lead, Staff Engineers and Engineering Managers — the people you'd be working closest with 4th Stage — Final conversation with SVP Operations & Engineering & CTO We are committed to making reasonable adjustments throughout the interview process. Please let us know if there is anything we can do to support you. Who We Are: At Doxy.me, we're on a mission to connect the world to the future of healthcare. With the trust of over 700,000 providers we are one of the largest Telehealth platforms in the world - but we're not done there. Blending innovative technology and world-class design, we can enhance the patient-provider experience and extend the reach of healthcare to every corner of the globe. Our team is motivated by making a difference in the world and pushing the boundaries of what is possible. If you want to change the world by impacting the lives of millions while having fun with a great team, come join us! Our Culture: Authentic We are sincere and care personally. We don't let egos get in the way, getting to the right answer is more important than being right. We focus on doing the right thing, we are the type of person who always takes the shopping cart back. Bright We use our innate intelligence, talent, and curiosity to create simple, innovative, world-class solutions to problems. We are constantly seeking to increase our own brightness through self-improvement and combining our brightness with others. Effective We are hungry self-starters who will get the job done regardless of circumstances. We don't need to be managed or told what to do. We are reliable and pride ourselves in producing high-quality, world-class results on time. Doxy.me is an equal opportunities employer and welcomes applications from all backgrounds, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Location London, London, City of (Remote) Department Technology Employment Type Full-Time Apply To This Job