Experienced Full Stack Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift

At arenaflex, we're dedicated to revolutionizing the medical imaging software industry with our cutting-edge solutions. As a key member of our Night Shift Support team, you'll play a vital role in ensuring our software is properly configured and working effectively and efficiently at all times. If you're passionate about delivering exceptional customer service and troubleshooting complex technical issues, we want to hear from you!

Job Summary:

We're seeking an experienced Full Stack Customer Support Analyst to join our 3rd shift team, supporting our InteleShare application. As a primary technical resource for our customers, you'll be responsible for real-time troubleshooting, resolving cases, and providing excellent service to our clients. This is a remote position within the USA, involving substantial phone work and partnering directly with customers to problem-solve technical issues covering nights & weekends.

Key Responsibilities:

* Respond to client problems (phone/portal) and actively monitor client sites

• Log and document all incidents within a ticketing system and problems within ServiceNow
• Analyze, diagnose root causes, known errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies
• Refer incidents to other parties when an incident is beyond your current skill-set
• Manage and exceed customers' expectations by providing excellent service
• Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications
• Participate in sharing knowledge and publishing Knowledge Base articles
• Install and configure InteleShare software to assist in customer deployments
• Participate in, and potentially lead, ad hoc projects to help improve IntelShare support operations
• All work is done remotely through secure connections and via phone and remote desktop-sharing

Working Hours:

* The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday

Employment Requirements:

* Excellent customer service skills

• 1-2 years of work experience in Windows administration and technical customer support
• Excellent Knowledge of Microsoft Windows operating systems for Servers and Workstations
• Excellent communication skills in English (verbal and written)
• Excellent problem-solving & analytical ability
• Displays high attention to problem description, detail, and impact
• Ability to work under pressure - client-facing

Bonus Skills:

* Experience running queries in SQL

• Knowledge of Linux
• Excellent Knowledge of Mac OS
• Experience with SaaS/cloud environments
• Experience in a medical and/or research environment - DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging - PACS or RIS

Why Join arenaflex?

* We're committed to the principles of equal employment and ensure equal opportunities for all applicants and employees.

• We're dedicated to ensuring equal employment opportunity for qualified individuals with disabilities.
• We offer a remote work environment, allowing you to work from the comfort of your own home.
• We provide opportunities for career growth and professional development.
• We offer a competitive compensation package, including benefits and perks.

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Flexible work environment, allowing you to work from the comfort of your own home
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities for professional development and training

How to Apply:

If you're passionate about delivering exceptional customer service and troubleshooting complex technical issues, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. All applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and is committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Confidentiality:

All your information will be kept confidential according to EEO guidelines.

Apply Now:

Ready to take your career to the next level? Apply now to join our team as a Full Stack Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift. Don't miss this opportunity to be part of a dynamic and innovative team, working on cutting-edge medical imaging software solutions. Apply Job! Apply for this job