Experienced Full Stack Sr. Director, Global Customer Education Services – Web & Cloud Application Development

At arenaflex, we're revolutionizing the way work is done by unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform. Our mission is to empower everyone to continuously make an impact, and we're seeking a visionary leader to join our team as the Sr. Director of Global Customer Education Services for arenaflex University. As a key member of our Professional Services team, you'll be responsible for leading and inspiring a growing team of Learning Experience Designers, Instructional Designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. You'll be the driving force behind creating a world-class learning program that spans modalities and skills, developing a global workforce of arenaflex ambassadors with the ability to achieve meaningful change.

About arenaflex

arenaflex is a leading provider of cloud-based work management and collaboration solutions, empowering organizations to transform their work and achieve their goals. Our platform is used by millions of users worldwide, and we're committed to delivering exceptional customer experiences through innovative solutions and world-class support.

Job Summary

We're seeking an experienced and dynamic leader to join our team as the Sr. Director of Global Customer Education Services. As a key member of our Professional Services team, you'll be responsible for leading and inspiring a growing team of Learning Experience Designers, Instructional Designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments. You'll be the driving force behind creating a world-class learning program that spans modalities and skills, developing a global workforce of arenaflex ambassadors with the ability to achieve meaningful change.

Key Responsibilities

* Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions

• Own the development and delivery of learning experiences for all arenaflex products
• Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments
• Be responsible for delivering a world-class learner experience, including learners' journey, programs and offerings, LMS/LXP systems, processes and policies, and digital touchpoints
• Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals
• Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem
• Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community
• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort

Essential Qualifications

* Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience

• Excellent collaborator and communicator within and across various levels of the organization
• Strong track record for growing revenue with P&L experience
• Proven leadership skills in motivating and inspiring a team
• Experience designing, managing blended learning and certification programs
• Strong balance of strategic and execution skills
• BA/BS degree required. Advanced degree a plus
• Minimum of 10 years relevant experience

Highly Desirable Qualifications

* Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc

• Experience creating partner/channel momentum for paid training and certification
• Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

Work Environment and Company Culture

arenaflex is a remote-friendly company, and this role is eligible for remote work. We offer a competitive base salary range, a market-competitive incentive opportunity, and a RSU stock grant upon accepted offer. Our company culture is built on the values of innovation, collaboration, and customer obsession. We're committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members.

Perks and Benefits

* HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees

• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under arenaflex-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account

Compensation

The salary range for this role is as follows:

• California & New York: $189,000 - $264,600
• All other US States: $175,000 - $245,000

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

How to Apply

If you're a motivated and innovative leader with a passion for customer education, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job