Experienced Customer Support Technician I (US Remote) – Delivering Exceptional Support for arenaflex Customers

At arenaflex, we're driven by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

About arenaflex

arenaflex is a leading provider of software solutions for public safety agencies nationwide. We take pride in our family-oriented culture where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe. Our commitment to innovation, customer satisfaction, and employee well-being has earned us recognition as one of the best companies to work for in Utah (Utah Business magazine in 2010, 2011, 2013, 2015; Utah Department of Workforce Services from .

Job Summary

As a member of the Technical Services Department at arenaflex, you will play a critical role in delivering post-sales support and solutions to our customers. You will be the primary point of contact for customers, responsible for maintaining and improving positive long-term partnerships between arenaflex and our customers. Your expertise in technical problem diagnostics and maintenance will ensure efficient operation of our Flex proprietary software in a Windows, Linux, and Unix environment.

Key Responsibilities

* Receives requests for computer technical assistance and problem resolution from customers or company employees

• Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment
• Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations
• Directs activities to contribute to the overall performance of the Technical Services Department operations
• May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion
• Places appropriate priority on problems reported by customers or internal personnel
• Proactively seeks to identify ways to improve assigned team, the Technical Services department, and the company
• Performs other duties and tasks as given by Tiered Managers, Senior Manager, or Director

Essential Qualifications

* High School Diploma or equivalent

• 2+ years of customer service/support experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Preferred Qualifications

* Bachelor's degree in Computer Science, Information Technology, or related field

• Experience with Flex proprietary software and technical problem diagnostics and maintenance
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Experience working in a remote environment

Skills and Competencies

* Strong technical problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• Experience with Flex proprietary software and technical problem diagnostics and maintenance
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development

• Access to training and development programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on high-profile projects and contribute to the success of arenaflex

Work Environment and Company Culture

* arenaflex is a remote-friendly company, offering the flexibility to work from home

• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Opportunities to work on high-profile projects and contribute to the success of arenaflex
• arenaflex is committed to providing an inclusive and accessible work environment for all employees

Compensation, Perks, and Benefits

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Employee stock purchase plan
• Paid parental and family leave
• And more!

EEO Statement

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

How to Apply

If you're passionate about delivering exceptional support to our customers and contributing to the success of arenaflex, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! Apply for this job