Experienced Live Chat Specialist - Collections: Revolutionizing Sustainable Lifestyles through Compassionate Financial Solutions

At arenaflex, we're on a mission to empower individuals and businesses to live more sustainably, while making a positive impact on our planet. As a leading provider of friendly financing options, we're committed to delivering a seamless, tech-enabled experience that's simple, fast, and frictionless. Our collective goal is to connect billions of dollars of capital to millions of homeowners who want to upgrade their homes to modern, smart, energy-efficient spaces. By unlocking access to innovative products and services, we're revolutionizing the home improvement industry and protecting our planet for future generations. As part of our world-positive initiative, we're proud to sponsor GivePower, a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you're passionate about making a meaningful difference and helping mission-driven businesses and consumers achieve a more sustainable future, join our team.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to creating a financial ecosystem that benefits both people and the planet. Our team is comprised of talented professionals who share a common goal: to make a positive impact on the world. We're committed to fostering a collaborative work culture that values diversity, inclusion, and employee well-being.

Benefits of Working at arenaflex

* Competitive pay: $16-18/hour DOE with bonus opportunity

• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Flexible schedule + Health insurance + On-the-job training + Paid time off + Referral program + Vision insurance

• Work from home opportunities
• Collaborative work environment
• Opportunities for career growth and professional development

Job Summary

We're seeking an experienced Live Chat Specialist - Collections to join our team. As a key member of our collections team, you'll be responsible for responding to borrowers via different digital communication channels, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role requires excellent written communication skills, prior experience in credit and collections, and a strong understanding of sales, negotiation, and persuasion tools.

Essential Job Duties & Responsibilities

* Communicate with delinquent borrowers via different digital communication channels

• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Collaborate with internal teams to resolve borrower issues and improve overall customer experience
• Analyze and report on collection metrics to identify trends and areas for improvement

Required Skills, Knowledge & Abilities

* 1-2 years of direct experience in credit and collections

• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English required

Preferred Qualifications

* Experience with live chat software and customer relationship management (CRM) systems

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong communication and interpersonal skills

Work Environment & Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is comprised of talented professionals who share a common goal: to make a positive impact on the world. We're committed to fostering a collaborative work culture that values diversity, inclusion, and employee well-being.

How to Apply

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by submitting your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Application Question(s)

* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?

• The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?

Experience

* Live chat: 1 year (Required)

Language

* Spanish (Preferred)

Work Location

* Remote

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please let us know. Apply for this job