Experienced Customer Service Representative – Remote Health Insurance Enrollment Support

At arenaflex, we're on a mission to simplify the complex process of finding and enrolling in health insurance. As a leading provider of cloud-based enrollment tools, we empower millions of consumers across the country to make informed health plan decisions. We're now seeking highly motivated and dedicated individuals to join our elite team of Remote Customer Service Representatives.

About arenaflex

arenaflex is a dynamic and innovative company that's committed to building a motivating and positive work environment, even in the face of adversity. Our vision is to make finding and enrolling in health insurance simple, and we're passionate about delivering an exceptional customer experience. With the largest state-based marketplace footprint and award-winning cloud-based enrollment tools, we're well-positioned to make a meaningful impact in the lives of our customers.

Job Summary

As a Remote Customer Service Representative at arenaflex, you'll play a critical role in delivering an amazing customer experience and helping us achieve our mission. You'll be responsible for managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you're a self-driven, success-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle inbound and outbound calls, delivering the highest level of customer service experience consistently

• Manage customer accounts and provide technical support, resolving issues in a timely and professional manner
• Enter application data accurately and efficiently
• Respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies, ensuring compliance with regulated guidelines
• Utilize creative problem-solving skills to resolve complex customer issues
• Demonstrate flexibility and adaptability to changing projects and updates
• Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines
• Participate in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams

Essential Qualifications

* Moderate to advanced computer skills, with a high level of comfort learning new technology

• High level of professionalism, with excellent verbal and written communication skills
• Ability to work from home, with a dedicated, private, and secure workspace
• Self-motivated and success-driven, with a strong desire to deliver exceptional customer service
• Ability to commit to full attendance during the 3-week Training period
• Completion of a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection required (mobile internet service providers and satellite not compatible)

Preferred Experience

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training, with a comprehensive onboarding program to ensure your success

• Full-Time, Seasonal temp-to-permanent roles, with opportunities for career growth and advancement
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K Match, with a competitive benefits package
• Individual Coverage HRA (ICHRA), with comprehensive health insurance coverage
• Paid time off (PTO), with a generous leave policy

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

How to Apply

If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. We look forward to welcoming you to our team! Apply Job! Apply for this job