Experienced Customer Service Representative – Chat Support
At arenaflex, we're revolutionizing the way people access vision care. As a leading provider of innovative products and services, we're committed to making it simpler, easier, and more accessible for consumers to get the vision care they need. Our legendary culture, born from the award-winning heritage of 1-800 Contacts, continues to drive us forward. With a focus on customer satisfaction and a passion for disruption, we're pushing the boundaries of what's possible in the industry. As a valued member of our team, you'll have the opportunity to be part of a dynamic and fast-paced environment that's changing lives.
The Opportunity
We're seeking an experienced Customer Service Representative to join our chat support team. As a key member of our customer-facing team, you'll be responsible for providing top-notch support to our customers through live chat and email. If you're a self-motivated, driven individual with a passion for delivering exceptional customer experiences, we want to hear from you.
The Details
*
Start Date:
February 19, 2024
Training:
Three weeks of comprehensive training, Monday through Friday, from 10 AM to 5 PM MST. The fourth week will be your regular schedule, with training and post-training work performed remotely.
Full Time or Part Time positions:
We're open to both full-time and part-time candidates.
Starting base pay:
$15.00 per hour
Shift:
Available shifts will be between 11 AM and 11 PM MST, with a required Saturday or Sunday shift each week.
What You'll Do
As a Customer Service Representative, you'll be responsible for:
- Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform
- Responding to incoming emails from customers
- Requesting contact lens prescriptions via phone from eye care providers as needed
- Consulting customers on the best value for their contact lens purchase (sales)
- Providing exceptional customer service in a fast-paced environment
- Delivering solutions to customers in a way that creates a positive experience
- Maintaining high performance metrics, including quality, sales, and dependability
- Problem-solving and thinking on your feet to keep the customer and company in mind
Why We'll Love You
We're looking for individuals who embody our company values: Big-hearted, Tenacious, Unconventional, and Better together! If you're a:
- High school diploma (or GED equivalent) holder
- Self-starter with a hustle and tireless work ethic
- Driven, motivated, proactive, and disciplined individual
- Great typist with at least 35 words per minute
- Multitasker who can prioritize tasks simultaneously
- Innovative thinker who can problem-solve on the fly
- Previous customer service and sales experience is a plus
- Fun-loving, hard-working individual who lives our company values
Who You Are
You're a humble, hungry, and smart individual with:
- Technical aptitude
- Resourcefulness
- Self-motivation
- A collaborative spirit
Perks
As a valued member of our team, you'll enjoy:
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- Tuition reimbursement
- 401(k) match
- Exposure and training to other roles in the company
- Career pathing, internal internships, and other development opportunities
Work Environment and Company Culture
At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our company culture is built on the principles of Big-hearted, Tenacious, Unconventional, and Better together! We believe in empowering our employees to take ownership of their work, providing opportunities for growth and development, and celebrating our successes as a team.
Compensation and Benefits
We offer a competitive starting base pay of $15.00 per hour, with opportunities for growth and advancement. Our comprehensive benefits package includes:
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- Tuition reimbursement
- 401(k) match
- Exposure and training to other roles in the company
- Career pathing, internal internships, and other development opportunities
How to Apply
If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. Please submit your application through our website. Note that remote applicants must live in one of the following approved states: Utah. Apply Job! Apply for this job