Experienced Customer Service Consultant – Hybrid Role with Remote and On-Site Opportunities at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced sales environments and enjoy working as part of a high-energy team? If so, we invite you to join arenaflex as an Experienced Customer Service Consultant in our Richmond office. As a key member of our team, you will play a vital role in connecting with customers online and over the phone to provide a seamless and iconic customer experience.

About arenaflex

arenaflex is a leading retailer of used cars, known for our honesty, transparency, and high-integrity approach to the auto industry. With over 200 locations nationwide, we have become the nation's largest retailer of used cars, and our commitment to training and diversity has earned us a spot on the FORTUNE 100 Best Companies to Work For list. Our team of over 25,000 associates work together to deliver exceptional customer experiences, and we are dedicated to helping every associate grow their career and achieve their best.

Job Summary

As an Experienced Customer Service Consultant at arenaflex, you will be the vital link between a customer's at-home and in-store experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. Your ability to quickly build rapport with people and understand their needs will be essential in providing an unrivaled customer service experience.

Key Responsibilities

* Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase

• Use your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

What We Offer

* An hourly rate, with the opportunity to earn a performance-based sales incentive in addition to your hourly rate after training

• A high-energy sales environment where you will work as a team to meet goals
• Opportunities for career growth and development, including the potential to become a mentor, manager, or business leader
• A comprehensive training program to help you succeed in your role
• A dynamic and supportive work environment with a team of over 25,000 associates
• Recognition for your contributions and achievements
• A range of benefits, including health insurance, retirement plans, and paid time off

Qualifications and Requirements

* Sales and customer service experience, in an area such as retail, is preferred

• Thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Hybrid role with requirement for working on site one day per week
• Must meet minimum technology requirements (type of internet service and speed of internet service)
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

What We Look for in a Candidate

* A passion for delivering exceptional customer experiences

• Strong communication and interpersonal skills
• Ability to work in a fast-paced sales environment
• Self-motivation and a high level of energy
• Strong problem-solving and analytical skills
• Ability to learn and adapt quickly
• Strong computer skills and ability to learn new technologies
• Ability to work as part of a team and build strong relationships with colleagues

Why Join arenaflex?

* arenaflex is a leader in the auto industry, known for our honesty, transparency, and high-integrity approach

• We offer a dynamic and supportive work environment with a team of over 25,000 associates
• We are committed to training and development, and offer a range of benefits and opportunities for career growth
• We are recognized for our commitment to diversity and inclusion, and are an equal opportunity employer
• We are a FORTUNE 100 Best Companies to Work For, and are dedicated to making a positive impact in our communities

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Consultant role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. Apply for this job